Client Service and Operations Assistant

**Full Time, Contract (on-site)**

Do you enjoy client service and want to be a part of an organization that empowers individuals with Autism to fully participate in their communities? If so, we encourage you to apply.

About the Role:
The Geneva Centre is seeking a self-motivated, client-focused individual who is comfortable working at reception who is seen as our first point of contact for clients but also, for our staff. The Client Service and Operations Assistant is responsible for providing day-to-day client service to GCA staff and clients. From reception duties to supporting the operation team, the client and employee experience will be top of mind. This role will also require access to confidential and/or sensitive material for which they are entrusted to ensure all matters and or items are dealt with appropriately.

Core Responsibilities (include but are not limited to):
As the first point of contact, and working across all departments, you will:

- Greet and welcome clients, staff, volunteers, and visitors; ensuring all parties sign in/out.
- Receive and/or coordinate deliveries/mail with the Operations Team.
- Monitor, maintain and order inventory and/or supplies as needed.
- Work closely with Facilities Supervisor and Coordinator to ensure a safe workplace.
- Supports HR in onboarding new staff to include site/office tours, meet and greet and mentoring.
- Acts as a back up to the Supervisor, Facilities and Operations for access cards maintenance and/or tasks.
- Contacts 3rd party vendors to coordinate service calls and when required, escorts contractors to office/site location.
- Provides support to the EA/Operations Assistant when required.

Works closely with the Programs teams by providing administrative and client service support to include but not limited to:

- Coordinates and/or set up meetings (and logistics) as required.
- Completion of college diploma in a relevant area and a minimum of 1 years related work experience.
- Ability to deal with competing priorities and manage time/tasks effectively.
- Self-started that take initiative and able to work with a high degree of independence utilizing tack and good judgement.
- Demonstrated proficiency with Microsoft Office (Word, Excel, PowerPoint, Access and MS Outlook)
- Excellent organizational and time management skills.
- Courteous and personable manner with exceptional communication skills
- Superior problem solving and judgement skills.
- Excellent teamwork and interpersonal skills
- Knowledge of Autism, PDD and other developmental disorders an asset
- Satisfactory current Vulnerable Sector Check and Criminal Records Check
- Proof of full vaccination against COVID-19

Working Conditions
- Seated for long periods of time.
- Frequent interruptions
- Computer work, Front Desk
- Some lifting

WHY WORK FOR GCA
- EAP and Headspace access
- Learning and Development opportunities
- Internationally recognized leadership and innovation in the field of ASD

**Equity, Diversity and Inclusion**
**Accommodation**
Geneva Centre for Autism is also committed to accommodating applicants with disabilities during the recruitment, assessment and selection process. Please notify us if you require accommodation in respect of the materials or procedures used at any time during this process. If you require an accommodation, Geneva Centre for Autism will work with you to determine how to meet your needs.
**Job Postings during COVID-19**
Following the advice of government and health authorities to slow the spread of COVID-19, employees in non-client facing positions have been equipped to work from home temporarily. All recruiting activities including interviews and onboarding are being conducted virtually. To protect the health and safety of our staff and clients, the GCA requires all new employees to be fully vaccinated against COVID-19 and submit proof of vaccination upon hiring.

Interested applicants are invited to submit a cover letter and resume **with salary expectation**s to:
Human Resources
Please quote Job #39.23