Parts Supervisor

**About Frontier Power Products**:
Frontier Power Products is an established company with over 40 years of experience and expertise in delivering top-tier power generation solutions, marine engines, and industrial engines tailored for the rugged conditions of Western Canada. There are few places on earth that have such a diverse set of challenges where engines are called upon to perform in extreme cold or high temperatures, from sea level to the tops of the Rocky Mountains and in some of the most remote locations on Earth. To meet these challenges, Frontier Power meticulously designs products that anticipate site conditions, offering customized engines and generator sets meticulously crafted to excel for our valued customers.

At Frontier Power Products, our core values focus on empowering individuals, ensuring accountability, and nurturing perseverance, all while upholding the highest standards of integrity. As part of our team, you’ll collaborate with dedicated professionals who share these principles, making it a workplace you’ll be proud to contribute to.

**Overview of the Position**:
We are looking for a Parts Supervisor to join our team in Delta, BC. Reporting to the Branch Manager, the Parts Supervisor role is primarily sales-focused, with a strong emphasis on delivering exceptional customer service for both external and internal parts sales opportunities. In addition to sales support, the role includes responsibilities related to inventory management, procurement coordination, and daily support for Parts Department staff. The Parts Supervisor works closely with the Procurement and Supply Chain Management teams to monitor stock levels, facilitate inventory counts, and coordinate with suppliers. This role also involves active collaboration with Frontier’s multi-provincial Parts team to ensure consistency and efficiency across all locations.

**Key Duties and Responsibilities**:

- Oversee daily operations across the Parts Department, with a focus on Production Parts and Shipping/Receiving activities.
- Deliver outstanding support to the Production and Service Departments, ensuring timely and accurate parts availability.
- Coordinate staff scheduling to ensure consistent coverage across all areas of the Parts Department.
- Assist customers, shop personnel, and internal staff as needed to maintain smooth operations.
- Organize and oversee the on-call schedule for after-hours parts support to ensure reliable service availability.
- Drive continuous improvement by implementing new processes and procedures that enhance departmental efficiency.
- Maintain and monitor 5S methodology in the Parts Department, stockroom and warehouse areas
- Address and resolve customer complaints promptly, ensuring a high level of satisfaction and professionalism.
- Collaborate with the Procurement team to maintain accurate and up-to-date parts inventory.
- Oversee UKG payroll timecard entries and process bi-weekly payroll approvals for hourly Parts Department staff.
- Serve as Floor Lead for the inventory count process, overseeing task execution and ensuring successful completion.
- Implement marketing promotions in alignment with FPP and OEM annual strategies and expectations.
- Investigate and resolve shipping discrepancies in collaboration with the Shipping team to ensure accuracy and customer satisfaction.
- Maintain a thorough understanding of all departmental roles to provide effective support and step in to assist with workloads when necessary.
- Perform other duties as assigned.

**Experience and Qualifications**:

- Positive, can-do attitude with a strong commitment to delivering exceptional customer satisfaction.
- Possession of a Parts Technician (Red Seal) certification.
- At least 2 years of proven experience in parts sales.
- Minimum 2 years of supervisory or management experience.
- Valid driver’s license with a clean driving record/driver’s abstract.
- In-depth knowledge of industrial OEM engines, including John Deere, Kubota, and Mitsubishi.
- Technical expertise in generators and machinery is a valuable asset.
- Solid understanding of key Parts Department performance indicators (KPIs).
- Familiarity with FIFO principles for parts stocking and sales order processing.
- Proficient in computer use and comfortable working with electronic systems.
- Knowledge of cross-border shipping regulations and requirements.
- Exceptional attention to detail and accuracy.
- Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and SharePoint.

**The Benefits**:
Frontier Power Products is proud to offer a competitive total compensation package for all eligible employees that comprise of:

- **Attractive Base Pay**:$70,000 - $85,000 per annum, based on experience and qualifications.
- **Bonus**:This role is eligible for a quarterly bonus program based on performance.
- **Comprehensive Health Benefits**:Company paid extended health and dental benefits plus an annual health spending accou