Account Manager

2 weeks ago

Toronto, Canada Plaid Full time

Plaid Toronto, CanadaPosted 2 hours ago Permanent Competitive - At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Remote - At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. - Plaid's Canada team is looking for a Start-Up Account Manager to join our rapidly scaling team in Toronto. In this position, you will play a critical role in growing a "startup within a startup" that's shaping the future of Open Finance for the Canadian market.- As a key partner to our customers, you will be integral to their success with Plaid by helping them launch on the platform, collaboratively problem solve, and drive revenue growth through new product adoption. In addition, you will also be responsible for working with our cross-functional teams to help drive the product roadmap and market positioning for Plaid.- **What Excites You** - Own the overall relationship with your portfolio of high priority customers. - Build relationships with developers and founders to retain and grow revenue. - Drive product upsells and lead the commercial negotiations for contract renewals. - Help customers integrate and launch on Plaid. - Partner with Marketing and Product to creatively problem solve and run experiments to maximize revenue and product adoption. - Key success metrics are answering customer inbound questions, driving revenue and product adoption, and customer happiness. - Work cross-functionally to develop and implement strategies that increase customer product adoption, engagement, and growth at scale. **What Excites Us** - High degree of work ethic, team mentality, coachability and a "how can we" vs. "we can't" attitude. - Customer empathy and deep desire to see customers succeed. - High technical and business acumen with a desire to get technical and the ability to learn the ins and outs of Plaid's APIs. - A strong business generalist with a passion and intuition for what makes startups successful (ie strong product sense). - Interest in financial services and technical products; a high degree of intellectual curiosity. - Excitement to work in a high-growth environment and to help build processes and tools as needed. - Ability to work with all types of people and build long-lasting relationships. - 2+ years of experience working with customers or internal stakeholders.- - Job ID 510882522

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