Experienced Cell Phone

3 days ago

St Albert, Canada One Bite Technology Full time

**Job Summary**
We are seeking an experienced, skilled, and detail-oriented computer and electronics tech to join our team.

You are punctual, dedicated, and proud that the work you do is fast and efficient, but the best quality, better than any competitor in the market.

You are experienced in a range of both hardware and software repairs for cell phones, tablets/iPads, and ideally Mac & PC computers.

Your written and spoken english is excellent, and you pride yourself on professionalism, detailed notes, and attention to detail when it comes to listening to customers, recording important information, and communicating with clients and coworkers.

Our technicians are responsible for diagnosing, building an estimate/quote, obtaining approval from the customer, and then repairing various mobile devices (mostly iPhones, some Samsung, Motorola, and others), computers (Mac & PC), and other electronics (robot vacuums, circuit boards, and more).

This role requires previous experience, a strong understanding of both hardware components and software troubleshooting, as well as the ability to provide excellent customer service in a retail environment. If you have a passion for technology, can dive into repairing devices without technical training, and enjoy working with a fun team in a fast paced environment, we want to hear from you.

**Responsibilities**
- Diagnose and troubleshoot software and hardware issues on mobile devices running iOS, Android.
- Diagnose and troubleshoot software and hardware issues on computers running MacOS and Windows.
- Analyze board-level problems (including liquid damage) on iPhones, iPads, MacBooks, and other electronics using schematics, and perform repairs using microscope and microsoldering equipment.
- Provide exceptional customer service by assisting customers book in repair tickets, including occasional retail sales.
- Maintain accurate records of repairs and inventory management.
- Stay updated on the latest technology trends and advancements in mobile devices.
- Collaborate with team members to ensure efficient workflow and customer satisfaction.

**Experience**
- Proven experience in software and hardware troubleshooting for mobile devices is required.
- Familiarity with computer software and hardware components is highly preferred.
- Experience in retail sales or customer service is a plus.
- Ability to read and interpret schematics related to mobile device repair is advantageous.
- A strong understanding of various operating systems, including iOS, Android, and Windows, is essential.

Pay: $17.18-$25.35 per hour

Expected hours: 36 per week

**Benefits**:

- Casual dress
- On-site parking
- Paid time off

**Experience**:

- Advanced Cell Phone Repair: 1 year (preferred)
- Basic Cell Phone Repair: 1 year (required)
- Computer Software Troubleshooting: 2 years (required)
- Computer Hardware Repair: 1 year (required)
- Other Electronics Repair: 1 year (preferred)
- Microsoldering: 1 year (preferred)
- Boardview/Schematic: 1 year (preferred)

**Language**:

- Professional Level English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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