Service Manager Identity Access Management

**Requisition ID**: 48453

**Domain**: Project Managers/IT

**Contract type**: Permanent

**Schedule**:
EQUANS, a Bouygues group company, is the world leader in multi-technical services with offices in 20 country hubs. With nearly 95,000 highly qualified employees and a strong geographic footprint through our historical local brands, we have excellent technical know how in design, installation, maintenance and performance services, with a unique combination of skills as in HVAC, Cooling & Fire protection, Facility Management, Digital & ICT, Electrical, Mechanical & Robotics. As a group we have defined a number of Shared Line of IT Services which will deliver services globally across all business units (24/7).

We are looking for an IAM service manager to join our SLS DWP team.

As part of EQUANS’ journey to become an autonomous organization, we are building a new IT Operating model, in which we work as a global organization to deliver some of our core IT components. As a group we have defined a number of Shared Line of Services (SLS) which deliver services globally across all business units (24/7). The SLS Digital Workplace (DWP) encompasses the functions of tooling, identity and access management, workplace architecture, workplace services, Microsoft 365, and user adoption.

As our IAM service manager, you will:

- lead the IAM Team within the SLS DWP. The IAM team is a small team of highly-skilled and experienced IAM experts. Together, they manage and continually improve the global IAM landscape. They act as a 3rd line for our IT partner in the day-to-day operations. They define, analyze and execute major changes and participate in global projects.
- manage and coach a group of highly competent, and driven IAM experts. You are responsible for your team’s execution and strategy, as well as developing a cohesive, high-functioning team.
- use your team’s experience and expertise to define a state-of-the-art IAM landscape. You both coach and challenge your team to make the right decisions.
- constantly urge your team and customers to “do the right thing” based on procedures you create. These procedures support the rules, guidelines and standards in place.

Your main activities will be:

- Define the long term strategy and roadmap for the Equans’ Identity landscape
- Develop and maintain the IAM architecture and guiding principles
- Act as the IAM SPOC in companywide programs and project
- Ensure project are executed within time, budget and plan. You ensure the project team remains focused on the project objectives.
- Be in charge of Build and Run activities (including implementations, changes, migrations, ).
- Manage the various IT partners to develop long-term, value adding partnerships
- Develop internal procedures and SOP’s for use by your team, your partners and yourcustomers.
- Ensure proper analysis and documentation is in place to minimize the risk during daily operations and major changes.
- Connect with the various internal and external stakeholders within Equans to capture their requirements and challenges. This includes: office of the CTO, Architecture, Cybersecurity, Infrastructure, Collaboration team, local IT.
- Manage the team, including administration, planning, personal development, evaluation
- Define team and project KPI’s with continuous improvements in mind
- Budget responsibility

Who are we looking for?

You recognise that the finest managers serve their teams by removing bottlenecks, setting clear expectations for direct reports, and providing room for them to communicate, innovate, and solve challenges. You are a person of incredibly high standards who will push us to be better and who will take pride in what we do. You’ve completed large, complicated projects with growing needs as risks change. You’re an expert in your field, and you’ve managed IAM teams and gained the respect of top engineers, programme managers, and executives. You’re equally at ease discussing policy and rules as you are seeking out about the newest IAM developments. You want to be on the cutting edge of technology while also leading your teams.
- You’ve worked in cross-functional management roles for at least four years
- The capacity to form strong bonds with coworkers, internal and external leaders, and peers/professional groups outside the firm
- A proven track record of assembling and managing a high-performing IAM team
- You foster a learning, cooperation, openness, and feedback culture among your teams.
- You have at least 8 years of experience in the field of identity and access management.
- You’ve implemented and worked with identity governance and administration systems
- Proven track record of achieving critical results in a fast-paced hyper-growth environment.
- You achieve major results despite severe organisational and technological uncertainties andchanges outside your scope.
- You aid delivery by bringing together diverse teams, managing disputes, and establishing
prior