Inforce Policy Specialist

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Reporting to the Supervisor/Manager in Policy Owner Services, or Manager in Affinity Markets, this position is primarily responsible for processing transactions that vary in level of complexity.

**Responsibilities**
- Reviewing and/or processing incoming transactions in a timely and accurate manner
- Having extensive knowledge of individual insurance and/or Affinity Markets (includes products, systems, and a basic understanding of all other areas of Policy Owner Services)
- Working with teams across locations to achieve dynamic volumes and service standards
- Contributing to enhanced departmental efficiency by identifying process improvements and enchancements
- Demonstrating a positive approach to problem-solving
- Work closely with other areas and locations of POS to ensure policies and procedures are being followed. Keep up to date with all changes in procedures and documentation.
- Participate in ongoing training. Assist with other functions handled within the Department. Be actively involved in the continuous improvement of all processes and procedures.
- Identify and contribute to process improvement initiatives to determine ways of processing more efficiently and effectively.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- College diploma or related business experience
- Solid knowledge of Manulife’s Compliance and Privacy guidelines
- Proficient knowledge of MS Office i.e. Word, Excel.
- Able to work independently, with a minimum of direct supervision
- Demonstrated decision-making skills
- Self-starter with great initiative and attention to detail
- Strong interpersonal and communication (written & verbal) skills
- Works well in a fast-paced environment
- Responds to challenges and opportunities in a positive and productive manner
- Good mathematical aptitude
- Good organizational skills with the ability to multitask
- Strong customer service skills
- System, product, and procedural knowledge
- Resilient and adaptable to change
- Strong team player with the ability to collaborate between departments and other locations
- Being bilingual (French/English) is a definite asset

**Competencies**:

- Consistently meet or exceed productivity, quality, and service standard objectives.
- Manage workload within the environment of dynamic volumes and tight deadlines.
- Multi-task and prioritize to maintain workload and address urgent/rush cases.
- Demonstrate flexibility and adaptability in a rapidly changing environment.
- Maintain effective, courteous, prompt, and professional communication (written or phone) with internal, and external clients, sponsors, agents and brokers.
- Demonstrate ownership and accountability of managing requests in a proactive rather than reactive manner.
- Assist junior team members with their learning and experience

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.

**#LI-HYBRID**

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife