Customer Care Associate

2 weeks ago

Hamilton, Canada Precise ParkLink Inc. Full time

**Customer Care Associate**

Location: 2 King St W, Hamilton, ON L8P 1A1

**Job Type**: Part-time

Work Hours: Tuesday-Wednesday, 5:00 PM - 11:00 PM. Weekends, 10:00 AM -5:00 PM or 5:00 PM - 11:00 PM

**Salary**: $17.60 per hour

**Company Overview**

Precise Park Link has been a leader in Canada’s parking industry for over 30 years. Our expertise has evolved into urban mobility intelligence, supporting innovative solutions across public transit, parking, and electric vehicle charging infrastructure.

**Position Summary**

Reporting to the Client Relations Manager, the Customer Care Associate plays a key role in supporting parking operations and ensuring a positive customer experience. This includes assisting customers at parking facilities, resolving inquiries, and maintaining operational standards.

**Key Responsibilities**
- Provide on-site customer assistance and guidance
- Address complaints with empathy and professionalism
- Monitor security systems and report suspicious activity
- Troubleshoot parking equipment issues
- Maintain accurate cash and parking records
- Enroll/cancel I-PASS for payroll staff and coordinate with payroll
- Redirect customers to appropriate departments when necessary
- Follow company policies, procedures, and communication standards
- Respond promptly to equipment damage reports and initiate service requests
- Perform additional duties as assigned by management

**Qualifications**
- High school diploma or higher education
- Basic computer proficiency (Windows, MS Office)
- Valid driver’s license and access to a vehicle
- Previous customer service experience is an asset
- Strong interpersonal and communication skills (written and verbal)
- Professional demeanor with a positive and inclusive attitude
- Effective problem-solving and decision-making abilities
- Ability to multitask and remain composed in fast-paced environments
- Flexible and adaptable to different shifts and work locations

**Attributes**
- Assertive and self-motivated
- Strong organizational and time-management skills
- Collaborative team player
- Neat and professional appearance
- Ability to work independently while following instructions accurately

**Application Instructions**

Please submit your resume along with a minimum of two references to:
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. We accommodate applicants under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please inform the Resource Department of any accessibility needs.

**Job Type**: Part-time

Pay: Up to $17.60 per hour

Expected hours: 25 per week

Work Location: In person

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