Client Services Associate

2 weeks ago

New Westminster, Canada VERITEXT LLC Full time

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere

**Overview**:
Providing our clients with exceptional service is the foundation of our business. In
**Client Services**, it is your goal to exceed client expectations by proactively managing their requests and issues on cases and litigation matters.

**What you'll do**:

- Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
- Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable; treat them as “key members of our team”
- Contact partners on order changes and ensure they are fulfilled

**Who you are**:

- Customer service oriented with strong interpersonal skills
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must possess excellent written and verbal communication skills
- Must be detail oriented, organized and be able to multi-task

**If you don’t meet 100% of the above requirements, please consider applying. We are willing to train and coach the right person to be successful in this opportunity.**

**Benefits**:

- Competitive compensation and total rewards package
- Comprehensive medical, dental and vision insurance
- ** Hybrid work structure** (two days in the office, three days working remotely)
- Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
- Matched 401(k) to help you save for your future
- Pet insurance to help your pet(s) live a long and happy life
- Flexible Spending Accounts (healthcare, dependent care, transit & parking)
- Company-paid life insurance as well as short-term and long-term disability insurance
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp - a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.

  • Client Services Associate

    2 weeks ago

    New Westminster, Canada VERITEXT LLC Full time

    Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere! **Overview**: Providing our clients with exceptional service is the foundation of our business. In **Client Services**, it is...

  • Full Time Sales Associate

    3 weeks ago

    New Westminster, Canada The Acquisition Group Full time

    Full Time Sales Associate(Client - TELUS Communications)Looking to kickstart your career in sales? The Acquisition Group has an exciting opportunity to join our team as a Full Time Sales Associate, representing our esteemed client, TELUS Communications. We're all about making connections and offering industry best telecom solutions. Get ready to earn while...

  • Full Time Sales Associate

    3 weeks ago

    New Westminster, Canada The Acquisition Group Full time

    Full Time Sales Associate(Client - TELUS Communications)Looking to kickstart your career in sales? The Acquisition Group has an exciting opportunity to join our team as a Full Time Sales Associate, representing our esteemed client, TELUS Communications. We're all about making connections and offering industry best telecom solutions. Get ready to earn while...

  • Full Time Sales Associate

    3 weeks ago

    New Westminster, Canada The Acquisition Group Full time

    Full Time Sales Associate(Client - TELUS Communications) Looking to kickstart your career in sales? The Acquisition Group has an exciting opportunity to join our team as a Full Time Sales Associate, representing our esteemed client, TELUS Communications. We're all about making connections and offering industry best telecom solutions. Get ready to earn while...

  • Associate Director, Financial Services

    2 weeks ago

    New Westminster, Canada Justice Institute of British Columbia Full time

    **Campus Location**:New Westminster** **Regular / Term**:**Regular** **Position Summary**: The Justice Institute of British Columbia (JIBC) is seeking a strategic, service-focused finance leader to join us as Associate Director, Financial Services. This full-time, regular position is ideal for a results-driven professional who thrives on collaboration,...

  • Client Scheduling Associate

    4 days ago

    New Westminster, Canada VERITEXT LLC Full time

    Veritext is the global leader in litigation and discovery solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere! **Overview**: Providing our clients with exceptional service is the foundation of our business. In **Client Scheduling**, you will...

  • Customer Service Associate

    1 week ago

    New Westminster, British Columbia, Canada Value Village Full time US$17,850 - US$18,810 per year

    Description Position at Value VillageJob Title: Customer Service AssociatePay Range: 17.85$/hr- 18.81$/hrWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second...

  • Associate Partner, Human Resources

    1 week ago

    New Westminster, Canada Amazon Canada Fulfillment Services, ULC Full time

    A high school degree or equivalent - Experience in confidential environments - Basic knowledge of Microsoft Office including Outlook, Word, and Excel At Amazon, we are committed to being Earth’s Safest Place to Work, Best Employer and Most Customer-Centric Company. Our Human Resources teams care deeply about the employee experience and support associates...

  • Client Services Manager

    1 week ago

    New Westminster, Canada Vancouver Circus School Full time

    **Client Services Manager** **About the Position** The Vancouver Circus School’s client services manager is the first contact that students, parents, and perspective students have with our school. We pride ourselves on ensuring that the values of the school are not only communicated but felt by our students and potential students. Ensuring nothing short...

  • Client Services Analyst

    2 weeks ago

    New Westminster, Canada QHR Technologies Inc Full time

    **Essential Functions**: - Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met. - Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions. - Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation...