Help Desk

**We're Hiring: Help Desk / Level 1 Systems Analyst (Full-Time)**
- Also known as: Junior Network Administrator, Junior Systems Engineer, or Junior Systems Analyst_

We're seeking a motivated and technically savvy **Level 1 Systems Analyst** to join our fast-growing IT consulting and support team. You'll work closely with small and medium-sized businesses across Greater Vancouver, helping them maintain reliable, secure, and efficient IT systems.

This is an ideal position for someone with foundational knowledge in IT support who's eager to grow within a collaborative, mentorship-driven environment.

**Your Responsibilities**
- Respond to client support requests, troubleshoot issues, and escalated as needed
- Communicate clearly with clients and internal team members
- Maintain and update client documentation within our internal PSA/ERP systems
- Rotate through three available shifts between 5:00 AM and 5:00 PM (occasional after-hours/weekend support) with overtime pay
- Participate in the on-call rotation for monitoring and emergency support
- Continuously learn and adapt in a fast-paced environment with team support

**Required Experience and Skills**
- Solid Windows desktop knowledge (Windows 7, 10 & 11) and mobile support (iOS/Android)
- Familiarity with Microsoft Windows Server 2012 R2 - 2022, Active Directory, and Microsoft 365
- Hands-on experience with ticket systems and documentation
- Understanding of core networking protocols: TCP/IP, DNS, DHCP
- Strong troubleshooting and communication skills (verbal and written)
- Ability to handle support calls and inquiries professionally
- Microsoft certification(s) - MCSA or MCITP preferred
- Strong troubleshooting and problem solving skills
- Excellent communication skills both written and verbal
- Proven experience supporting Windows 7 and Windows 10 and mobile devices (iOS / Android)
- Microsoft Windows Server 2012 R2 - 2019 support experience in a Domain environment (Active Directory & Exchange)
- Previous experience working in a ticketing system with detailed note taking skills
- Functional knowledge of LAN/WAN protocols such as TCP/IP, DNS and DHCP
- Experience with answer phones and handling inquiries with courtesy

**Bonus/Nice-to-Have Qualifications**
- Microsoft 365 support experience
- Virtualization experience (Hyper-V, VMware)
- Backup and disaster recovery familiarity
- Linux administration or Proxmox exposure
- Experience with networking hardware (SonicWALL, DELL, Cisco, Ubiquiti, Meraki etc.)
- Microsoft certifications (MCSA, MCITP) are a plus
- CompTIA A+ Certification is a plus
- CompTIA Network+ Certification is a plus
- CompTIA Security+ Certification is a plus

**Other Requirements**
- Must be available for full-time, in-person, in-office work
- Reliable vehicle for on-site client visits
- Valid BC Class 5 driver's license
- A positive, growth-minded attitude and team-first mentality

**Why Work at 247 Networks?**

Opportunity for advancement is available and promotion within is heavily encouraged. 247 Networks has multiple levels of support, systems analyst and other professional roles. You get to enjoy freshly grounded coffee every morning and attend our lunch and learn’s. You will be working in a relaxed environment with a respectful team of colleagues who want to help you succeed.

We offer professional development with paid job skills training, as well as leadership training & coaching. Team recognition is vital to our success, as well as providing advancement opportunities. Our company culture is extremely important to us and we host regular team-building events. We look forward to hearing from you

**Information for System Administrator Applicants**

Pay: $20.00-$22.50 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Application question(s):

- Do you have a reliable vehicle for on-site visits? (Required for job)

**Education**:

- Secondary School (preferred)

**Experience**:

- Help desk: 1 year (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person