Commercial Truck Parts Specialist

**About the role**:
Our Day shift is expanding at our Kitchener location, and we are seeking to hire experienced Commercial Truck Parts Specialists.

**Day Shift**: Monday to Friday; 7:00 a.m. to 4:00 p.m.

What’s in it for you?
- Excellent industry leading pay
- Daily pay advances if you need pay in advance of your normal pay date
- Comprehensive Benefits - featuring 100% reimbursement on medical and dental, vision, AD&D, affordable STD/LTD, Life and Dependent Life Insurance
- CareerPath - Company paid personal and professional development
- Bonus for efficiency and productivity
- Annual Boot allowance
- RRSP program including employer matching your contributions
- Employee Assistance Plan
- Safe, clean, bright and organized work environment
- Employee referral bonus payment
- Open, inclusive culture
- A great place to work

**Responsibilities**:

- Ensure coverage and prompt response for orders in a professional and timely manner, working to maintain and improve GoRight’s customer service levels
- Process orders and transfers to internal branches
- Provide quotes and pricing to customers
- Process parts orders and sales in the system
- Source parts from vendors for non-stock and out of stock, to fill orders
- Provide updates and lead times on parts that need to be sourced
- Process and follow up on purchase orders to maintain billing and aging targets
- Escalate any customer, inventory, delivery issues to direct report to expedite resolution
- Contribute to warehouse organization, monitoring and maintaining locations in system
- Work with team to manage and maintain inventory ordering controls for all branches
- Set parts up in system and maintain obsolete part numbers
- Contribute to replenishment of other branches
- Identify parts for vendor returns and execute returns with vendors
- Monitor for inventory exceptions and investigate root cause (i.e., negative inventory)
- Perform cycle counts and review required adjustments with team
- Ensure data and paperwork is detailed, accurate and timely
- Support for shop work orders - adding parts to correct tasks, resolving inventory issues, etc.
- Sourcing parts and pricing for quotes
- Picking parts from inventory to fill orders for customers and branch replenishment
- Other duties as required

**Qualifications**:

- 5+ years of commercial truck parts experience
- Transportation maintenance/truck and trailer parts knowledge
- Customer service experience
- Health & Safety knowledge and experience
- High-level written and verbal communication skills in English
- Ability to work under pressure and sometimes within tight deadlines
- Excellent organization, planning, and prioritizing skills with a proactive approach to resolving issues
- Team player with strong professional inter-personal skills for effective communication with vendors, clients, and related departmental personnel
- Ability to work independently and resolve practical problems
- Accuracy and attention to detail, able to multi-task
- Excellent time-management skills
- Able to frequently lift, push, and slide packages that typically weigh up to 50 pounds
- Forklift experience would be considered an asset

GoRightEP

**About the Company**:
GoRight is an innovator in the transportation maintenance industry. We are a Canadian company, and privately owned. For over a decade, we have provided our customers with exceptional and innovative fleet maintenance solutions that lower their overall cost of ownership and maximize vehicle uptime. We achieve this with the help of our highly skilled employees, along with our state-of-the-art systems that empower our customers with customized reports and analytics so they can make informed decisions, which lower their fleet life cycle costs.

**Our core values are**:
Safety | Cooperation | Honesty & Integrity | Quality | Responsiveness | Personal Initiative