Utilities Specialist

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Reporting to the Accounting Manager, the Utilities Specialist is responsible for the maintenance of the utility subsystem and related accounts receivable activities and clerical work in the accounting area. This involves the preparation and processing of adjusting entries and utility invoices, updates to the utility sub ledgers, and preparation and reconciliation of the daily cash deposits.

**COMPENSATION**
- 2025 wage range: $32.83 / hour to $35.88 / hour
- $3/hour shift premium for evenings and weekends
- 100% employer paid health and dental benefit premiums (excluding LTD) after successful completion of a 6-month probationary period
- $1000 annual health spending account
- Opportunity for a 5.75% increase effective January 1, 2026
- Opportunity for a 5.75% increase effective January 1, 2027

**TERM**
- This is a temporary position, with an expected Term of (2)-years.

**JOB DUTIES AND ACCOUNTABILITIES**
- Responsible for the preparation and forwarding of all utility notices, reconciliation of the utility sub ledger to the general ledger on a monthly basis and all aspects of related accounts receivable activities.
- Provide reception and referral services to all Town residents and visitors.
- Receive payments, process transactions and provide receipts.
- Answer the Town telephone switchboard and facilitate call transfer to the appropriate department as well as providing routine information.
- Responsible for the daily balancing of cash receipts.
- Responsible for processing of adjusting entries related to utility accounts as required.
- Prepare ad-hoc reports from the Town financial system as required.
- Responding to utility customer queries.
- Handle incoming calls regarding utility accounts and balances.
- Maintain accurate utility meter reads, meter change-outs, winter averaging, new accounts and final reads.
- Manage pre-authorized debit payments for utility invoices. Maintain customer files and process EFT monthly.
- Maintain customer E-bill information.
- Record serial number and civic address for garbage and recycling bins and field inquires and complaints.
- Coordinate the sale of plots, billing and grave locations for our local cemetery.
- Provide administrative support for road closures, digs, dig permits and locates.
- Reassign service requests thru Bellamy system.
- Provide administrative support to the Operations Department.
- Provide back-up within Corporate Services as required.

**REQUIREMENTS**
- Business Administration-Accounting diploma; combination of education and experience may be considered.
- Minimum of two years related experience.
- Ability to work independently, as well as within a team-oriented environment.
- Ability to communicate effectively with both internal and external contacts.
- Proven competency with software systems used by the Town of Coaldale (eg. Microsoft Software, Bellamy Software.)

**WORKING CONDITIONS**
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Lifting or moving up to 10lbs may be required

**HEALTH & SAFETY**
- All employees of the Town of Coaldale are governed by and must be compliant with the Town of Coaldale Safety Program.
- Ensure all operations are performed in a safe manner and in accordance with the Town of Coaldale policies, as well as the law as set forth by Alberta’s Occupational Health and Safety Act.

**WHY THE TOWN OF COALDALE?**
- Competitive pay, with annual increases;
- 100% employer-paid benefits (excluding long-term disability)
- A strong focus on workplace safety
- A generous safety gear allowance including $250 annually for footwear, and employer-provided PPE (coveralls, high-vis vests, safety glasses, and so on)
- Growth opportunities: certifications, courses, meaningful mentorship, and more
- Team bonding done right: monthly breakfast meetings where we come together as an organization and celebrate success; seasonal celebrations; and long-service awards.

Pay: $32.83-$35.88 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person