Manager, Commercial Support Services

2 days ago


Burnaby, Canada TEEMA Full time

**Manager, Commercial Support Services**

Large, expanding brokerage with exceptional career development opportunities

No micro-management.

Reporting to the Vice President and working with other Commercial Division Leaders, you will lead and manage the Commercial Lines Service team with oversight of operational efficiency, process improvement, strategic planning and team performance.

**Responsibilities**:

- Achieve KPIs e.g., employee development, retention and business production targets (new and renewal business)
- Collaborate with Sales, Marketing, Claim and Underwriting team for alignment and goal-setting
- Develop and implement consistent practices and procedures
- Maintain knowledge of carriers, product changes and system updates
- Dedicated to technical expertise development in insurance and related broker systems
- Manage capacity and resourcing within the team to support peak periods within the books of business
- Lead change initiatives within the team including but not limited to; process improvement, organization restructure, technology implementations and cultural transformation
- Audit specific accounts or books as needed
- Responsible for team compensation and making change recommendations for merit changes
- Provide training and a positive work environment that attracts, retains and motivates talent
- Interview and hire for open positions and participate in the onboarding of new hires

**Performance management**:

- Conduct monthly 1:1 meetings, annual performance reviews, career development conversations
- Provide frequent feedback (formal / informal)
- Training & development (systems and process training, Percipio, soft skill training, licensing)

**Qualifications**
- General Agent Level 2 license
- Commercial Insurance experience
- 3-5 years of management experience
- Superior customer service skills
- Excellent written and verbal communication skills

**Job Types**: Full-time, Permanent

Pay: $110,000.00-$120,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person



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