Invoicing Specialist Supervisor

**Summary**

The Invoicing Specialist, Supervisor is a customer focused professional with the ability to lead others and will be directly responsible for leading the invoicing team in Mississauga. This role is responsible for ensuring best practices are identified and adopted by the team as they relate to customer satisfaction, timely and accurate invoicing of all completed work orders, and a collaborative effort toward meeting company goals and targets. The successful individual will have superior customer service and communication skills (with internal and external stakeholders) and a high degree of proficiency related to organization, prioritization, and problem solving. In addition to the responsibilities of a supervisor, the individual in this role is expected to provide hands-on support to the invoicing team and will be required to participate in daily invoicing activities.

**What You’ll Do - The Role (Responsibilities)**
- Be directly responsible for modeling the Company’s core values of Integrity, Accountability, Teamwork and Excellence.
- Supervise the Mississauga Invoicing Team through providing daily invoicing support, training, identifying continuous improvement opportunities, documenting work instructions, and ensuring best practices are adhered to within the Mississauga Service Department.
- Conduct one-on-one meetings with each team member on a regular basis (at a minimum of once quarterly) and complete the associated documentation.
- Approve time off and vacation requests among the team, always ensuring adequate coverage within the department.
- Monitor and engage team members in driving results with an emphasis on invoicing billable work orders in a timely and effective manner.
- Provide leadership related to customer interactions, ensuring that they are performed to deliver an exceptional customer experience.
- Be highly responsive to internal and external customers, facilitating solutions and managing escalated issues or concerns.
- Ensure all customer disputes relating to invoicing are resolved promptly and amicably by gathering details required from internal and external contacts, providing solution options to customers, and negotiating acceptance that is mutually beneficial to the Customer and the Company.
- Collaborate with other departments (service, contracts, accounting) and branches to ensure information is accurate and consistent. All special invoicing instructions should be well documented and clearly communicated so that customer needs are consistently met.
- As work orders are completed and invoiced, ensure that any noteworthy information relayed by the technician e.g. customer requirements, parts or equipment required, or any other special requirements are communicated to the appropriate department and documented accurately for future reference.
- Work closely with the Service Management team to ensure monthly revenue targets are met through regular monitoring of WIP to ensure all billable work is completed and invoiced in a timely manner and all supporting documentation and information is provided.
- Facilitate the setup and maintenance of all customer portals, ensuring the appropriate staff are properly trained such that customer needs are consistently met.
- Oversee the activities within FreshDesk, ensuring the customers are responded to in a timely and helpful manner.
- Work closely with the NSSM to develop KPI reporting, drive revenue recognition, develop and implement best practices, and foster a collaborative Company culture that provides an exceptional customer experience.
- Other tasks and responsibilities as may be required from time to time consistent with the growth and development of Total PowerGen Solutions.

**What You Need (Requirement)**
- Minimum 2 years invoicing experience in a similar industry
- Strong leadership skills
- Demonstrated ability to troubleshoot basic questions of a technical nature.
- Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
- Time management, accountability, and dependability.
- Excellent verbal and written communication.
- Excellent problem solving, negotiation, and decision-making skills.
- Excellent organizational skills with strong multi-tasking capabilities.
- In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.
- Manual dexterity required to use desktop computer and peripherals.
- Lifting or moving up to 30lbs may be required.
- Overtime as required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Expe