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Patient Support Assistant

2 weeks ago

Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
**Position Summary**:
Customer Service:

- The** Patient Support Assistant** is responsible to provide a high degree of service to the Emergency Department patients, visitors, staff and physicians
- Responsible for the safe and efficient movement of patients via a wheelchair, stretcher or bed which may include patients with oxygen tanks, intravenous pumps, and other equipment

Wayfinding:

- Transport patients/visitors needing assistance via wheelchair dispatched by a staff person
- Assist patients/visitors in navigating through the department (bathroom locations, nutrition centre, etc.)

Patient transportation:

- Respond to call for assistance with patient transportation by stretcher using the information provided by the staff person
- Confirm patient identifiers prior to all patient transportation tasks
- High School Graduate or equivalent required
- 1-2 years in customer service, forward facing and interactions with the general public
- Experience in a healthcare environment would be considered an asset

You will be a great fit for this position if you have:

- Must be a self-starter with a positive nature, pleasant disposition, a can-do attitude and be a strong team player
- Demonstrated excellence in interpersonal and customer service skills.
- Excellent verbal/written communication skills
- Effective problem solving and critical thinking skills
- Ability to prioritize workload with varying deliverables
- Ability to work both within a team and independently with mínimal supervision
- Must maintain confidentiality pertaining to patients and staff
- Ability to work flexible hours including weekends, afternoons, evening and midnight shifts
- Adherence to policy and procedures related to health and safety and patient safety
- Ability to push and pull wheeled equipment and moveable carts

Physical demands include:

- Able to lift, push and pull heavy loads (up to 60 lbs.)
- Repetitive light and heavy lifting
- Extensive walking throughout the shift
- Frequent standing throughout the shift

Thank you for your interest, however only short-listed applicants will be contacted for these opportunities.