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Bistro Server

2 weeks ago

Kelowna, Canada O'Rourke's Peak Cellars Full time

Overview:
Peak Cellars is located on a 7-acre property down the road from OFE, and is home to our Goldie Road Vineyard. Wine isn’t the only thing the property produces; the half-acre organic vegetable garden and two greenhouses supply the highest quality fruits and vegetables for the Garden Bistro.

We are looking for full
- and part-time Servers to join our incredible team of wine and food lovers.

**Role type**: Permanent, full-time (Over 30 hours per week), Permanent, part-time (Less than 30 hours per week).

**Reports into**: Bistro Manager

**Role scope**:
The scope of the Server is to provide professional, timely and memorable experiences for guests.

**Responsibilities**:
The main responsibilities of the Server include:

- Greet guests and enthusiastically represent our brand, providing service that goes above and beyond the expectations of our guests.
- Provide efficient and exceptional service to all of our guests.
- Taking guest food and drink orders, processing in POS system and taking payments
- Perform daily cash out
- Continually seek information about organizational menus, wines and daily features
- Assist in answering phones
- Stock wine and service supplies
- Wash and polish glassware
- Follow cleaning checklist and procedures
- A passion for both wine and customer service.
- Experience participating in the delivery of customer experiences, ideally in a winery, restaurant or Retail environment.
- Dedicated to providing personalized and professional service to all guests, and to showcasing the local region and estate offerings.
- Able to withstand extended periods of standing, and other physically demanding conditions.
- Able to operate in high pressure environment and remain calm and focused in urgent situations.
- Able to work flexible hours, including evenings, weekends and holidays, as well as overtime from time to time.
- Able to manage time efficiently.
- Able to pay strong attention to detail.
- Able to maintain a professional appearance and demeanor, aligning with dress code
- Able to follow verbal and written instructions.
- A Serving it Right certification, and ensures responsible service of alcohol.

***

**Employee Benefits**:

- On-site parking
- Compensation: $16.75-$18.00 per hour plus gratuities
- Staff discount on Peak Cellars retail wine
- Staff discount on food at the Garden Bistro

**How to Apply**: