Workforce Planning Team Manager

Find Your Limitless with Reliance
By joining Reliance as a Workforce Planning Team Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us
What will you do?
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Lead a team of Workforce Planners responsible for ensuring efficient dispatch to a mobile workforce.
- Maintain a close working relationship with Field Operations Managers and Customer Contact teams.
- Establish and maintain daily communication protocols to ensure alignment on operational strategies.
- Provide strategic staffing recommendations, which ensure there are sufficient resources to deliver our customer service standard while achieving operational goals and budget targets
- Continuously evaluate the performance of the team with an emphasis on process improvements and leveraging technology. Implement improvement plans and measure results.
- Communicate, measure, and monitor individual planner objectives, while coaching individuals to drive performance.
- Work with the Workforce Planning Manager to create development plans for individual team members and support growth within the organization. Provide regular feedback and recognition on performance.
- Ensure all Workforce Planners are trained and understand all aspects of their job and coach to improve if performance is below expectations.
- Partner with various business leaders to design processes and tools required to implement new products and technology

What do we offer?
- The tools you need to succeed - including the tools for the job as well as training and development programs
- A successful and knowledgeable team to be part of and learn from
- Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
- A great benefits plan for you / your family
- Career paths so you can advance in the company
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
- Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?
- A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
- Business Degree or equivalent work experience
- Logistics, Planning, and Customer Service Operations Industry experience is preferred
- Some experience in a team supervisory capacity
- Demonstrates a track record of high achievement
- Strong leadership ability
- Highly motivated to succeed with the ability to build team spirit, motivate staff and encourage collaboration with others
- Strong decision-making skills with the ability to gather information, consider cost/benefits, and make decisions to reach goals
- Customer-focused with the ability to negotiate successful outcomes
- Must be willing to work flexible shifts, as this role includes evenings and weekend shifts

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for Eight consecutive years since 2019. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.
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