Customer Service Representative

3 days ago

Richmond Hill, Canada Opulence Global Full time

**Job Overview**
Opulence Global is expanding our Customer Experience team and is seeking a detail-oriented, people-focused **Customer Service Representative** to support either our **Product Department** or **Subscription Services**.

This role is ideal for someone who enjoys problem-solving, clear communication, and delivering a premium customer experience in a fast-paced environment. Fluency in multiple languages and bilingual abilities are highly valued to serve our global clientele effectively.

**Responsibilities**
- Assist customers with sales processes, including explaining features, upselling products, and guiding them through transactions.
- Maintain accurate records of customer interactions through data entry into our CRM system while ensuring confidentiality and data security.
- Demonstrate excellent phone etiquette and communication skills to create a positive experience for every caller.
- Collaborate with team members to improve service delivery and share insights for process enhancements.

**Product Department Support**
- Respond to customer inquiries related to products, usage, availability, and order issues
- Liaise with internal teams to resolve product-related concerns efficiently
- Assist with maintaining inventory records, order picking, packing and shipping as required
- Support quality assurance and feedback collection when required

**Subscription & Billing Support**
- Assist customers with subscription setup, changes, renewals, and cancellations
- Handle billing inquiries, payment issues, and account updates
- Educate customers on subscription benefits and options clearly and professionally
- Ensure accurate record-keeping and follow-up

**Experience**
- Previous call center experience or customer support roles are preferred but not required; we value enthusiasm and a proactive attitude
- Strong communication skills in English; multilingual or bilingual abilities are a significant plus for serving diverse customers.
- Experience in outbound calling or client outreach is mandatory.
- Demonstrated analysis skills to assess customer needs quickly and provide appropriate solutions.
- Ability to handle multiple tasks efficiently while maintaining attention to detail during data entry and call management.
- Strong written and verbal communication skills

**Why Join Opulence Global**
- Be part of a growing global organization
- Support premium products and long-term customer relationships
- Collaborative, professional work environment
- Opportunities for growth and cross-department exposure

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

**Benefits**:

- Company events
- On-site parking
- Store discount

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer support: 4 years (required)

**Language**:

- Mandarin/Cantonese (preferred)
- Spanish (preferred)
- French (preferred)
- Somali (preferred)
- Hebrew (preferred)
- Thai (preferred)

Work Location: In person

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