Application Support Technology Analyst

**Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Fixed Income Trade Capture Support Team.**: **Our Team: Production Management**: **By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.**: **The Opportunity**: **What You’ll Do**: - ** Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.**: - ** Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.**: - ** Requires awareness of audit and compliance related issues.**: - ** Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.**: - ** Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.**: - ** Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.**: - ** Performs other duties and functions as assigned.**: **What we’ll need from you**: - ** 6-10+ years’ experience in an Application Support role.**: - ** Relevant experience in a critical role with high business impact. Experience working in a financial institution and Fixed Income product knowledge would be an advantage.**: - ** Excellent working knowledge of key computer science concepts (networking, operating systems, virtualization, containerization, etc.).**: - ** Proficient Linux and SQL skills.**: - ** Operational experience of using middleware technologies (Tibco EMS, Tibco Rendezvous, Solace, MQ, Kafka, etc.) to run services at scale is desirable.**: - ** Strong experience with end-to-end observability stacks (ITRS, Grafana, AppDynamics, Kibana, Splunk,, etc.) is desirable.**: - ** Experience with release automation tools (eg: Udeploy) is desirable.**: - ** Experience of batch scheduling tools (eg: Autosys) is desirable.**: - ** Experience of senior stakeholder management.**: - ** Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications.**: - ** Consistently demonstrates clear and concise written and verbal communication skills.**: - ** Ability to communicate appropriately to relevant stakeholders.**: - ** Ability to plan and organize workload.**: **Education**: - ** Bachelor’s/University Degree in Computer Science, Computer Engineering or equivalent experience will be considered.**: **Job Family Group**: Technology - **Job Family**: Applications Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting