IT Expert Technical Support Technician

1 week ago

Montréal, Canada Air Inuit Full time

**AIR INUIT CORPORATE PROFILE**

Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond
- 24 hours a day, 365 days a year - for over 42 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 1000 employees in one of the world’s most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual, and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

**POSITION OVERVIEW**

Contributes to the sustainability of the technological park via technical assistance to employees when using IT tools and communicating good user practices.

As an IT Expert Technical Support Technician, you will provide advanced troubleshooting, deep analysis to resolve complex problems, strong technical expertise, and a customer-focused mindset to ensure high-quality service delivery to internal users. IT Expert Technical Support Technician provides Tier 2/3 support including mentoring of all team members. Create and maintain detailed documentation, knowledge bases, and training materials.

This role contributes to the sustainability of the IT helpdesk team by promoting best practices, driving continuous improvement in support processes.

**DUTIES AND RESPONSIBILITIES**
- Provide advanced technical support and guidance for escalated issues.
- Participate in infrastructure upgrade projects, including deployments in northern Quebec.
- Develop and maintain documentation, procedures, and knowledge base articles.
- Mentor and coach Level 1, 2, and 3 technicians to foster skill development.
- Analyze recurring issues and propose long-term solutions.
- Collaborate with other IT teams to ensure seamless service delivery.
- Ensure compliance with IT polices and standards.
- Participate in occasional travel to Nunavik as required

**QUALIFICATIONS**
- Diplôme collégial ou universitaire en informatique ou dans un domaine connexe.
- Minimum de 10 - 15 ans d’expérience pertinente en soutien informatique, dont au moins 5 ans dans un rôle senior ou expert.
- Solide connaissance technique de:

- Environnements Microsoft Windows, Office et macOS
- Microsoft 365
- Internet, matériel et logiciels
- Outils de soutien à distance
- Excellentes compétences en communication en français et en anglais (oral et écrit).
- Fortes aptitudes en leadership, organisation, résolution de problèmes et pensée analytique.
- Souci du détail avec une approche proactive de l’apprentissage et de l’amélioration.
- Capacité à travailler sous pression et à gérer plusieurs priorités.
- Volonté de voyager au Québec, y compris au Nunavik.

**BENEFITS**

What we offer:

- An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution;
- A group insurance plan (life, medical, dental, short
- and long-term disability);
- A 3-week vacation allowance (6%);
- Company profit-sharing;
- Telemedicine program for employee and family members;
- Employee Assistance Program (EAP) for employee and family members;
- A retirement allowance program;
- A program of flight privileges and discounted travel with several airlines around the world;
- Various innovative recognition programs

**APPLICATION**

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

  • Bilingual Technician for On Site Support

    6 days ago

    Montréal, Canada SoftFlow Service Informatique PME Managed IT Services Full time

    **Offre d'emploi**: Technicien Informatique **Bilingue**pour **interventions sur Place** **Responsabilités**: - Effectuer des interventions sur site pour résoudre des problèmes informatiques et réaliser des installations diverses. - Collaborer avec les équipes de support de niveau 3 de plusieurs entreprises partenaires pour assurer une résolution...

  • IT Technician Level 1

    2 weeks ago

    Montréal, Canada FED IT CA Full time

    **Fed IT, a recruitment firm specializing in IT job recruitment, We work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your universe. Do not hesitate to follow our company page to discover all our open positions in the IT, development, decision-making, and infrastructure fields....

  • Mes Technical Expert

    1 week ago

    Montréal, Canada PCI Automatisation Industrielle Full time

    **SUMMARY** The technical expert MES, in addition to the responsibilities related to the position of MES programmer designer, acts as a technical leader in the team. He is actively involved in the definition of technical standards and methods in his field of expertise. He maintains his knowledge of the latest technologies and relays his acquired knowledge...

  • Senior IT Technician

    1 week ago

    montréal, Canada Fed IT Full time

    Hello,I'm Robin, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.Hello,I'm Robin, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment:...

  • Field Service Technician

    2 weeks ago

    montréal, Canada Synerfac Technical Staffing Full time

    This Field Installation Technician will need 2+ years of experience installing, maintaining and troubleshooting industrial equipment. This is a TRAVELING role 80% of the time! Most work will be around Montreal, but must be able to travel between Canada and the US. Requirements/Qualifications: - Proven experience as an Installation or service technician or...

  • Technician, IT Support

    3 days ago

    Montréal, Canada BSA WIBERG Full time

    **Information Technologies (IT)** Display date : April 3, 2025 Places : Montréal, QC Job type : Full time Number of positions : 1 **MAIN RESPONSIBILITIES** - Take charge of the complete resolution of technical incidents associated with the company’s products (level 1-2 support). - Create and update tickets and incident documentation. - Locally and...

  • Field Service Technician

    3 weeks ago

    Montréal, QC, Canada Synerfac Technical Staffing Full time

    This Field Installation Technician will need 2+ years of experience installing, maintaining and troubleshooting industrial equipment. This is a TRAVELING role 80% of the time! Most work will be around Montreal, but must be able to travel between Canada and the US. Requirements/Qualifications: - Proven experience as an Installation or service technician or...

  • Field Service Technician

    4 weeks ago

    Montréal, QC, Canada Synerfac Technical Staffing Full time

    This Field Installation Technician will need 2+ years of experience installing, maintaining and troubleshooting industrial equipment. This is a TRAVELING role 80% of the time! Most work will be around Montreal, but must be able to travel between Canada and the US. Requirements/Qualifications: - Proven experience as an Installation or service technician or...

  • IT Support Technician

    3 days ago

    Montréal, Canada Bow Marmea Plan Full time

    Bow Marmea Plan is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada and our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. IT Support Technician - Montreal, QC **Summary**: We are looking for an...

  • Pos (Point of Service) Specialist Technician

    5 days ago

    Montréal, Canada FED IT CA Full time

    **Fed IT, a recruitment firm specializing in recruitment for IT professions, We operate on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your universe. We cover open positions in IT, development, decision-making and infrastructure. We are currently looking for a POS Specialist...