Supervisor - System Control Centre

Elexicon Energy is the fourth largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.

**SUPERVISOR - SYSTEM CONTROL CENTRE**:
**WHY JOIN OUR TEAM?**

**At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence**

**OVERVIEW**

**The Supervisor - System Control Centre directly oversees all aspects of the System Control Centre (SCC) staff and is responsible for operational planning and oversight of the company’s distribution system assets; including the safe and reliable operation of the distribution system for planning and unplanned outages, and construction and asset management activities. The Supervisor - SCC will be accountable to maintain high levels of personal and team response to deliver system reliability and customer service performance.**

**DUTIES AND RESPONSIBILITIES**

**System Operations**
- Management of the System Operations shift staff.
- Overseeing the 24/7 System Control Centre operations of the corporation’s distribution system assets, including the safe and reliable operation of the distribution system including Seaton Municipal Transformer Station #1, for planning and unplanned outages, construction and maintenance.
- Ensuring the safe, effective, and efficient operation of all of the system components on a constant and continuous basis by providing accurate and prompt direct system control or control instructions to field staff.
- Supervising and approving overhead and underground distribution system switching, including station switching.
- Restoring outages and resolution of all trouble call response activities and power system emergencies.
- Initiating, developing and coordinating all Mutual Assistance Agreement with other LCD’s.
- Maintaining the Transmission Connection Agreement, Distribution Connection Agreements and other distribution system connected generator operational agreements up to date.
- Maintaining emergency preparedness and response procedures, in compliance with IESO’s emergency preparedness regulations and the Corporation’s Business Continuity program.
- Participate in preparing and maintaining the Power Restoration Plan Acting and managing all functions relating to the safe and effective restoration of power, and coordinating with all other departments as required. Conducting regular emergency response practice scenarios.
- Ensuring that real-time outage information is current and accurate and communicated on a timely basis to internal stakeholders including Corporate Communications, Customer Service and Senior Management.
- Reviewing procedures with shift staff to ensure concepts are being understood and procedures are followed at all times.
- Leading the development and implementation of plans, strategies, policies, and processes for operational planning and outages.
- Reviewing Control Center tools/displays and making recommendations for additions and updates to operations technologies, such as SCADA, OMS, GIS, ADMS, and IVR etc.
- Providing feedback, reports and recommendations to the Manager, Stations, System Control and other Department Managers on all operational issues.
- In conjunction with corporate Communications, manage customer complaints regarding power quality and system reliability.

**Innovation and Organizational Effectiveness**
- Foster creativity and innovation and actively looks for new ideas to improve the operation of the unit.
- Recommends improvements to operational technologies.
- Identifies opportunities to improve the quality of the business unit’s operations and the efficient utilization of resources.
- Promotes team development and coaching to staff.
- Sets the tone and fosters a culture that promotes ethical practices, the Corporation values including the Code of Ethics and Business Conduct of the enterprise.
- Ensure compliance with applicable laws and regulations.
- Other duties and responsibilities may be assigned and/or change as the department develops.

**Health and Safety**
- Responsibility of direction and supervision of health and safety policies to ensure the front-line staff are operating in a safe environment.
- Promoting safety, participating in safety meetings, inspections, meetings, instructions and training as required.
- Enforcing all applicable safety standards including the Company’s Health and Safety program.

**EDUCATION, SKILLS, AND EXPERIE