Quality Assurance Specialist

3 days ago

Edmonton, Canada Shaw Communications Full time

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
Shaw Communications' Supply Chain department in Edmonton is currently seeking a Quality Assurance Specialist to join our team. This position reports directly to the Manager, NDC Operations and Repair.

The Quality Assurance Specialist is a 12 month contract role with potential to become permanent. We offer excellent benefits, full time hours, and opportunity for career advancement
A typical day
Work with suppliers and internal stakeholders to manage recalls and delivery issues
- Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
- Ensure suppliers adhere to SOP and KPI’s as agreed upon.
- Meet quality objectives by establishing requirements; analyzing variances; initiating corrective actions.
- Liaise with repair depots, equipment manufacturers and Shaw engineering to establish quality improvement and failure trends
- Investigate any quality concerns and carry out disposition.
- Investigate field reported issues and analyze failure trends.
- Work with suppliers and internal stakeholders to manage product recall.
- Facilitate the sustainment of Lean to improve SC management continuously.
- Prepare, review, implement and improve procedures and processes across the organization to align with corporate initiatives and strategies.
- Implement quality standards and best practice as required.
- Work with new product introduction team.
- Provide leadership to all staff as related to quality practices and requirements.
- Provide project management support and leadership related to quality initiatives.
- Collaborate with multiple internal disciplines and external product, process and program teams to represent compliance requirements.
- Create and lead training initiatives specific to quality.
- Lead multi-disciplinary projects to support corporate initiatives.
- Other quality duties as required.

Your skills/experience
- Maintain effective communication with all departments to ensure the highest level of customer service
- Minimum Grade 12 completion or equivalent of relevant work experience
- Critical thinking ability; and strong analytical and problem-solving skills
- Understanding and using lean tools and processes.
- Excellent relationship building, interpersonal and communication (verbal and written) skills required
- Ability to self-motivate, multi-task, and prioritize work

Other details
- This position requires the successful completion of a criminal background check

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