Help Desk Technician

2 days ago

Toronto, Canada ISI Group of Companies Full time

**Job Type**:Permanent Full time

**Location**:Remote working, based in Toronto, Canada

**Job timing**: Shift 1: Mon-Wed 2pm - 10pm
Sat-Sun 10am-6pm

Shift 2: Thurs, Fri, Mon 2pm-10pm
Sat-Sun 11am-7pm

**Who we are**:
Established in 2009, ISI Group of Companies is a privately owned Insuretech business that encompasses a full range of personal insurance client acquisition and distribution channels as well as third party admin and technology development.

ISI is headquartered in Canada with offices in Toronto, Canada with further facilities in Montreal, US, Romania and Moldova with an executive team of 15 and as at the end of 2020, over 230 staff. ISI is an ambitious, vibrant and energetic organization with strategic plans to expand to any viable global market. This is a unique opportunity to join the management team of a rapidly expanding, driven and highly successful organization.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.

**About the Position**:Help Desk Technician**

**What you will do**:

- Install and provide support for PCs, printers, and other peripherals (headphones etc.)
- Ensure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Escalate issues to the appropriate channel quickly to avoid losses in efficiency.
- Retrieve, via shipping service, the Hardware from terminated employees.
- Point of contact for Hardware recovery for the US call center

**What we are looking for**:

- Minimum 2 years of technical support experience
- An analytical thinker, ability to synthesize complex or diverse information, collect and research data, use intuition and experience to complement data, design workflows and procedures.
- Ability to communicate effectively with all levels of staff: verbal, written, and listening.
- Proven ability to work within stringent timeframes.
- Good organizational skills and detail-oriented
- Must be punctual, reliable, and self -reliant.
- Able to lift heavy equipment (PCs, monitors, printers)
- Be familiar with: Office, Team viewer, Internet Browsers such as Chrome, windows ten, AWS.

**What we offer**:

- Competitive compensation package
- Paid vacation and personal time
- Health and Dental benefits, including Employee Assistance Program
- Ongoing professional development & training
- If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible._

SCAD

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