On-air Desktop Support

2 weeks ago

Montréal, Canada CTConsultants Full time

**CTC007244 - On-Air Desktop Support**:
**Secteur industriel: Telecommunications**:
**Type d'emploi: Contract**:
**Durée: One year**:
**Mode de travail: On Site**:
**Description**:
IMPORTANT

Locations to consider - Montreal

Interviews - Bilingual (mandatory) - advanced French + English. Interviews in French

Work is on site, no remote work. 5 days/5 in office, Monday to Friday.

Top skill sets - Punctuality, teamwork, autonomy

Qualification:
Diploma or Degree in Computer Studies or related field,

Minimum 2 years of experience in a similar position,

Bilingual (mandatory) - advanced French + English

No specific project to mention

Hire ASAP by April 24th

Full time - We tried to convert this position into a full-time position but it was denied. We will extend our contractors until the 2 year mark. Not sure what happens after that in this new for us.

You will also be required to support Admin based staff with Desktop support, which includes all departments (eg. Sales, Marketing, Promotions, Brand Partnership, HR etc.)

Responsibilities will also include supporting key business staff including executives.

Job Duties / Accountabilities:
Supporting 3 main buildings in Montreal for Desktop and On-Air support. Must be flexible to move when needed between the 3 buildings in downtown Montreal.

Job on site.

Ability to work independently at all times

Work with users and other technical personnel to resolve problems

Responsible for On Air production support including newsrooms/studios/control rooms

Answers telephone support requests via Avaya One X softphone

Manage assigned tickets in a timely fashion

Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied

Work with users and other technical personnel to resolve problems

Participates in system maintenance, upgrades, etc

Support Desktop OS issues (Windows 10/11)

Creates and updates technical documents for knowledge database

Essential Qualifications / Competencies:
Flexible to work evenings and weekends if required

Minimum of 2 years experience with:
Troubleshooting IT issues for Windows 10/11 workstations and MS Office 2016

Knowledge of network technologies (TCP/IP VPN, DHCP)

Experience with mobile devices and BES12

Experience using SCCM (remote control console)

Experience with Exchange Management Console

Experience with Active Directory

Experience with ServiceNow

Strong time management and organizational skills

Strong communication and teamwork skills and ability to work well under pressure

Diploma or Degree in Computer Studies or related field

Bilingual (mandatory) - advanced French + English

Working Conditions:
Hours of work are 37.5 hours per week. Overtime as required.
- (7.5h/day: predetermined schedule that can vary between 8am and 6pm, Mon to Fri)
- Must be able to lift 30lbs (13.6kg), to move computer equipment.

**Etes-vous sûr?**:

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