Remote Quality Assurance Analyst
4 days ago
Overview:
The QA Analyst will review the account and call activity for operations, among other assigned duties. Quality assurance (QA) should be the cornerstone of your call center management efforts. This is because optimizing QA practices will help to enhance the quality of the service your team provides to their customers and increase their efficiency. Quality assurance (QA) is a way of preventing mistakes and avoiding problems when delivering solutions to agents
**Responsibilities**:
- Document issues and ensure errors are corrected by communicating findings to operations.
- Assess client and company requirements and ensure that these are met.
- Ensure that agents provide quality service in line with organizational objectives.
Optimize quality assurance to increase agents' efficiency through behavior modification, enhance quality service to consumers and improve close rates while minimizing consumer complaints through feedback on collection calls
Qualifications:
- Sitting for long periods of time, think, talk, listen and enter data into appropriate platform, some repetitive tasks.
TSICA
Pay Range: USD $36,000.00 - USD $42,000.00 /Yr.
-
Remote Bilingual
2 weeks ago
Scarborough, Canada Transworld Systems Inc. Full timeOverview: **Work Location**: This is a **remote/work from home** position. **Compensation**: $36K-$40K annually The QA Analyst will review the account and call activity for operations, among other assigned duties. Quality assurance (QA) should be the cornerstone of your call center management efforts. This is because optimizing QA practices will help to...
-
Quality Assurance Analyst
1 week ago
Scarborough, Canada KGS Research Full time**Job Title**:Quality Assurance Analyst **Location**:2206 Eglinton Ave East, Suite 190, Scarborough, ON M1L 4S8 **Summary**:In this project, contracted to support Service Ontario, the Quality Assurance Analyst is tasked with upholding high standards of quality to enhance or develop new services for the public. This position is central to maintaining...
-
Senior Quality Assurance Analyst
7 days ago
Scarborough, Canada BMO Financial Group Full timeCompany OverviewBMO is an organization driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on members of its team, to create lasting, positive change for its customers, its communities, and its people. By working together, innovating, and pushing boundaries, BMO transforms lives and businesses, and powers economic growth around...
-
Quality Assurance Inspector
2 weeks ago
Scarborough, Canada Belvika Trade & Packaging Ltd. Full time**Belvika Trade & Packaging Ltd. **is a leading one-stop contract packaging company, specializing in precision packing of dry foods, chocolate and confectionary products from multiple facilities totaling more than 500,000 ft2. A 31-year-old and 100% owned Canadian Company, Belvika has grown to be one of the largest co-packers of chocolate, confectionary and...
-
Quality Assurance Inspector
1 week ago
Scarborough, Canada King Component Ltd Full time**Job Overview** **Responsibilities** - Conduct thorough quality inspections of incoming materials, in-process components, and finished products to ensure compliance with specifications. - Utilize various measurement tools, including calipers, to assess product dimensions and tolerances. - Analyze inspection data and compile reports to identify trends or...
-
Technician, Quality Assurance
2 weeks ago
Scarborough, Canada Bento Sushi Full time**QUALITY ASSURANCE TECHNICIAN** Join Team Bento and be a part of our group of companies which operates more than 5600 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience. Come roll with us as a...
-
Quality Assurance Manager
6 days ago
Scarborough, Canada Canada Optimal Nature Inc. Full time**Quality Assurance (QA) Manager** **Job Duties**: Lead, prioritize, plan, and organize QA projects/assignments while maintaining schedules for assigned product lines and projects. Develop, update, and implement Standard Operating Procedures (SOPs), including DIN-related SOPs, to ensure compliance with production processes and quality control...
-
Quality Assurance Technician
2 weeks ago
Scarborough, Canada Morrison Lamothe Inc Full time**Job Summary** We are seeking a detail-oriented Quality Assurance Technician to join our team. We are seeking a dedicated and detail-oriented Quality Assurance Technician to join our team. A QA Tech is responsible for monitoring compliance of GMP, food safety polices and customer specific requirements. Incumbent should exhibit understanding of HACCP...
-
Information Systems Quality Assurance
4 days ago
Scarborough, Canada MEDHA SOFTWARE SOLUTIONS INC Full timeEducation: - Expérience: - **Education**: - College/CEGEP - ** Work setting**: - Software company - ** Tasks**: - Confer with clients to identify requirements - Document technical requirements to ensure that products, processes and solutions meet business requirements - Prepare cost-benefit and return-on-investment analyses to support system...
-
Quality Assurance
11 hours ago
Scarborough Village, Ontario, Canada Cosmetica Laboratories Inc Full timeCosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the worldJob Title: Senior QC ChemistDepartment: Quality...