Program Manager, Corporate Continuous Improvement

Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 6 - Type of Position - a Replacement - Start Date - Immediate - Salary - Annually - Salary Grade - $117,989.00 - $138,737.00 - Department - York Region -> Office of the CAO -> Strategies and Initiatives - Location Office of Chief Admin O - 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary) - Job Description (E) **POSITION PURPOSE**: Reporting to the Manager, Corporate Continuous Improvement is responsible for coordinating and delivering continuous improvement programs researching, developing, executing, evaluating, marketing and managing organization-wide programs and services; coordinating organizational events, activities and partnerships; providing consultation services to internal and external customers in the design and delivery of facilitated sessions to address business challenges; facilitating client meetings, live innovation/group sessions and community of practice meetings; developing stakeholder relationships that foster collaboration and innovation; supporting Branch projects; developing written information and materials for presentations; preparing training material, coaching on methodology and tools; coordinating program marketing and engagement activities; tracking and analyzing trends and making appropriate recommendations that will positively impact operational effectiveness and program delivery; performance measurement of continuous improvement programs and sharing best practices. **MAJOR RESPONSIBILITIES** - Assesses internal and external best practices in continuous improvement to identify opportunities that align with programs, and initiates/assumes a leadership role as appropriate in departmental or Regional programs. - Reviews relevant literature and interprets data (program trends, corporate performance measures, service gaps, customer attitudes) in order to recommend implementation, monitoring and evaluation strategies. - Assists in the development and procurement strategies for programs and services. - Provides consultation to staff, departments and external customers (e.g. municipalities) in the design, execution and facilitation of thoughtful and customized training programs, communities of practice, workshops and other organizational events to build organizational and municipal capacity for continuous improvement. - Provides support and advice to management and staff in the strategic development of live facilitation/innovation sessions and other organizational events. - Assists the Manager in developing annual business/work plans and in developing service plans and staffing proposals. - Provides input into budget and business plan development, policies and procedures. - Provides input into the development of policies and procedures. - Represents York Region as a continuous improvement thought leader on various internal, local, GTHA-wide and national groups. - Collaborates with Corporate partners to actively market organizational programs and services using presentations, electronic and print media, video messaging and attendance at meetings, working groups and networking events to promote high levels of participation among departments, staff and external organizations. - Assumes functions of the Manager in that person’s absence, as directed. Performs other duties as required to meet Divisional/Branch and Departmental objectives.**QUALIFICATIONS** - Successful completion of a University Degree in Public Administration, Business Administration, Economics, Social Sciences, Humanities, or related discipline with additional corporate continuous improvement courses/certification in business process improvement or approved equivalent combination of education and experience. - Minimum three (3) years experience in business process review and program evaluation and areas related to continuous improvement activities including providing facilitation, consultation, advice and recommendations regarding improvement initiatives, project management, program performance measurement, business planning and partnership development preferably in a public sector environment. - Working knowledge of various process improvement, innovation and facilitation methods. - Leadership ability to foster cooperative and collaborative working relationships, lead multiple projects and cross-functional teams. - Demonstrated political acumen and ability to negotiate/mediate facilitate and present information to a varied audience. - High level of tact, diplomacy and political acumen to effectively work with staff across and in various roles within the organization, as well as with external partners. - Demonstrated facilitation skills and knowledge of various facilitation techniques. - Demonstrated experience with program marketing using various communications media. - Demonstrated ability to manage and respond to project-related issues and risks. - Demonstrated ability to organize, plan and prioritize work to meet deadlin