Process Improvement Lead

ABOUT US  Almost million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.  WHAT WE OFFER  Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.  Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.  Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.  Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.  Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.  ABOUT THE ROLE Reporting to Program Manager, Process Improvement, Digital & Process Transformation is responsible for documenting, coordinating, analyzing and communicating the department’s business improvement initiatives; facilitating and providing guidance through workshops and other methods with impacted stakeholders across the department; documenting current business processes and identifying business improvement opportunities; providing expertise in process documentation and analysis; supporting staff in business process improvements; preparing training material, coaching on methodology and tools; and coordinating internal and external benchmarking initiatives. WHAT YOU'LL BE DOING  Identifies business improvement opportunities across the Department. Assists Department stakeholders in capturing, documenting and analyzing department wide business process functions, practices roles and responsibilities. Assists in identifying levels of service and key performance metrics to support business functions and objectives. Provides feedback, coaching and direction regarding business performance planning and programs. Establishes programs and reviews business needs and process improvements; evaluates program performance to ensure efficiencies. Facilitates and leads workshops with stakeholders to document and identify areas of opportunities and initiatives. Develops a business blueprint for all processes needed to run the department. Carries out business process mapping, conducts process analysis and develops new processes in collaboration with internal and external stakeholders. Assists with the maintenance of the department’s business process inventory, ensuring adherence to standard templates and guidelines Serves on cross-functional and cross-departmental project teams as required and ensures alignment with business priorities and desired outcomes Assists with the implementation of multi-year planning and perspective on process improvement at team level. WHAT WE'RE LOOKING FOR  Successful completion of a University Degree, Bachelor of Arts or related field or approved equivalent combination of education and experience. Solid analysis and critical thinking skills required. Certification in process techniques, such as, LEAN Six Sigma, Project Management Professional or other methodologies. Experience in leading small to medium projects.