Assistant Studio Manager/sales Associate

As the Assistant Studio Manager at LEAGUE, you will play a key role in driving sales, enhancing the client experience, ensuring smooth studio operations, and covering shifts for other staff when necessary. Your responsibilities are divided into four main areas: Sales (50%), Client Experience (20%), Studio Management (20%), and Studio Operations (10%).

This is an excellent position for someone with previous sales experience who is looking to step into a management role in the fitness industry. As a front-facing role, success requires being friendly, outgoing, confident in your ability to generate sales, and able to educate our clientele on the amazing offerings of our studio.

**Key Responsibilities**:
**Sales (50%)**:

- **Client Conversion**: Convert trial clients into long-term memberships or packages by understanding their attendance patterns and offering tailored solutions. Emphasize the benefits of purchasing packages and memberships.
- **Client Retention**: Monitor client usage and proactively suggest package renewals or upgrades. Offer personalized recommendations to retain clients.
- **Sales Goals**: Meet or exceed sales targets set for each shift. Utilize provided sales lists and report detailed conversation outcomes to management.
- **Sales Techniques**: Implement strategies for upselling and handling objections. Use training resources to enhance your skills.

**Client Experience (20%)**:

- **Inclusiveness**: Foster a welcoming and inclusive environment. Support and respect all clients, regardless of their backgrounds or goals.
- **Client Attentiveness**: Greet clients by name, check them into classes, and engage in personal conversations. Take note of client preferences and attendance history.
- **LEAGUE Community**: Build and maintain a strong community by getting to know clients, participating in classes, and supporting community events. Answer client questions regarding challenges, promotions, membership/package rules, class offerings, and charity events. Address client concerns with a diplomatic and resolution-focused approach.

**Studio Management (20%)**:

- **Staff Management**: Recruit, train, supervise, and evaluate front desk staff.
- **Shift Coverage**: Schedule shifts and ensure adequate staff coverage.
- **Marketing**: Collaborate with the marketing team to attract and retain clients. Assist with capturing studio moments (e.g., videos or content for social media).
- **Culture**: Promote a positive, team-oriented work culture.
- **Errands**: Assist with errands, such as picking up studio supplies and equipment, as needed.

**Studio Operations (10%)**:

- **Opening and Closing**: Follow detailed procedures to open and close the studio efficiently.
- **Cleaning**: Maintain high cleanliness standards in collaboration with SWEAT volunteers.
- **Overseeing SWEAT Volunteers**: Supervise volunteers to ensure tasks are completed correctly and on time. Address any issues and report them to the Studio Lead.

**Qualifications**:

- Experience in a sales-driven role with a proven track record of exceeding targets is **required**.
- Leadership experience, including managing staff, schedules, and client concerns, is **required**.
- Marketing and social media skills—particularly for promoting studio events and classes—are a **plus**.
- Flexibility to work early mornings, evenings, weekends, and holidays as needed.
- Ability to create and maintain a welcoming and inclusive environment is **required**.
- Excellent interpersonal and communication skills are **required**.
- Ability to work independently as well as collaboratively within a team.
- Previous experience in the fitness industry is **required**.
- A solid understanding of boutique fitness studio operations is **required**.
- Must be 18 years or older due to keyholder responsibilities and working alone requirements.

**Additional Info**:

- While we ask you to come with sales experience, we will provide additional sales techniques and client experience training.
- Must have flexible hours, including early mornings, evenings, weekends, and holidays.
- We seek individuals who want to be a part of the LEAGUE staff team long-term.

**Job Type**: Part-time

Pay: $17.00-$18.00 per hour

**Benefits**:

- On-site parking
- Store discount
- Wellness program

**Education**:

- Secondary School (preferred)

**Experience**:

- Sales: 4 years (required)

Work Location: In person

Expected start date: 2025-10-17