Customer Support Specialist

2 weeks ago


Kamloops, Canada Arrow Transportation Systems Inc. Full time

Overview:
Streamline is a Canadian based technology company that develops innovative solutions and advanced fleet management software for the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc.

We are looking for an
**Customer Support Specialist** to join us and become part of the Streamline family in
**Kamloops, BC**.

**_
Great People Work Here_**

**_
- **

We Offer:

- Competitive Compensation: $50,000-$60,000 per year based on experience
- Full extended medical benefits for you and your dependents/family - includes dental, pharmaceutical, paramedical, vision care, life insurance, disability insurance, health spending account and more
- Pension matching program
- Shift: 5 on; 2 off 8:00am-5:00pm - shift may vary based on support coverage
- This position is based out of the Kamloops office; not a remote position

**Responsibilities**:
The Customer Support Specialist’s principal role is to ensure our customers have the best user experience possible by providing information and training, and to support our internal and external customers by diagnosing and solving any technical problems they may have.

Major Responsibilities include:

- Communicate with clients to diagnose technical issues with hardware and software products
- Provide step-by-step instructions in simple terms to solve customer issues
- Provide training to customers on our products
- Maintain detailed information of customer problems, solutions, and customer satisfaction
- Work together with our technical team find solutions to more complex issues
- Prepare systems for shipping
- License Management
- User test hardware and software products
- Create user manuals, other instructional materials and product communications
- Attend User and Sales Conferences
- Visit customer sites for trouble shooting
- Other duties as required

You Possess:

- Diploma or Degree in Computer Science or Information Technology
- Prior experience in a technical support or similar role
- Experience with both hardware and software support
- Technical aptitude
- Demonstrates strong communication skills both verbally and written
- Excellent interpersonal skills.
- Strong work ethic and positive team attitude
- Organizational skills and keen attention to detail
- Internal and external customer service skills
- Problem solving ability
- Strong safety mindset

We are an equal opportunity employer.



  • Kamloops, Canada Fullscript Full time

    Job Title and Location Customer Support Specialist (Kelowna, BC) – Fullscript Base Pay Range CA$40,000.00/yr - CA$50,000.00/yr About Fullscript Founded in 2011, Fullscript started by solving one problem: helping practitioners access and prescribe the products they trust to deliver integrative care. What began as a simple solution has evolved into a health...


  • Kamloops, Canada Total Power Limited Full time

    ResponsibilitiesEnsure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site...


  • Kamloops, Canada Total PowerGen Solutions Full time

    Career Opportunities with Total Power Limited A great place to work. Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. What You’ll Do – The Role (Responsibilities) Ensure all...


  • Kamloops, Canada Total PowerGen Solutions Full time

    Career Opportunities with Total Power Limited A great place to work. Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. What You’ll Do – The Role (Responsibilities) -...


  • Kelowna, BC / Kamloops, BC, Canada Fullscript Full time $40,000 - $56,000 per year

    About Fullscript We're an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners...


  • Kamloops, Canada Interior Health Authority Full time

    A health service provider in Kamloops is seeking a Child Life Specialist for a full-time position to support children and families during hospitalization. The role involves conducting assessments, developing care plans, and facilitating coping strategies. Ideal candidates should have strong communication skills and a commitment to empowering families....

  • Child Life Specialist

    2 weeks ago


    Kamloops, Canada Interior Health Authority Full time

    Child Life Specialist – Interior Health Authority A permanent full-time opportunity exists for a Child Life Specialist to join the welcoming Pediatrics team at the Royal Inland Hospital in Kamloops, B.C. Who are we looking for? We are seeking a compassionate and skilled Child Life Specialist who is passionate about supporting the emotional, social and...

  • Clinical Specialist

    3 weeks ago


    Kamloops, Canada Interior Health Full time

    Position SummaryInterior Health is hiring a permanent full-time Clinical specialist who is passionate about making a difference in healthcare.Location: This position is based at Royal Inland Hospital in Kamloops, B.C. A hybrid work arrangement may be available 2-3 days per week, subject to operational requirements.What we offer:• An attractive remuneration...

  • Clinical Specialist

    3 weeks ago


    Kamloops, Canada Interior Health Full time

    Position Summary Interior Health is hiring a permanent full-time Clinical specialist who is passionate about making a difference in healthcare. Location: This position is based at Royal Inland Hospital in Kamloops, B.C. A hybrid work arrangement may be available 2-3 days per week, subject to operational requirements. What we offer: • An attractive...


  • Kamloops, Canada Modern Beauty Full time

    Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family‑owned supplier with over 50 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...