Quality Assurance Analyst

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Quality Assurance Analyst
- Jan 24, 2025

**Location(s)**: Surrey, Vancouver - Lower Mainland or Toronto - GTA

**Job Type**: Full Time

**myWork Options**: In-person, Hybrid

**Starting Salary Range**: $80,800-$105,000

**Background Screening Requirement**:

- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Employment Verification
- References

**Job Purpose**

**Accountabilities**
- Identify the test requirements based on specifications and coordinate testing activities with development and product teams. Design and execute test cases, scenarios, scripts, or procedures to ensure thorough evaluation and quality assurance.
- Record and detail all bugs and errors found in testing and monitor their status during the resolution process. Collaborate with development teams to prioritize fixes and manage issues using defect-tracking tools. Communicate actionable insights to stakeholders to aid in defect resolution.
- Analyze new software releases to identify potential risks and develop strategies to mitigate those issues. Assess the impact of software updates or patches. Work with cross-functional teams to ensure adherence to risk management procedures.
- Maintain precise test strategies and results records while reviewing technical documents for thoroughness. Guarantee that documentation adheres to company and regulatory standards and obtain necessary approvals from stakeholders.
- Provides support for Business as Usual (BAU) issues and is tasked with the quality in the BAU process when production issues arise.

**Skills and Qualifications**
- Bachelor's degree or Diploma in Computer Science, Engineering, or related field
- ISTQB Certified Tester Foundation Level (CTFL) is an asset.
- 3+ years in Canadian banking experience
- Microsoft Office experience
- Knowledge of and experience in SDLC (Software Development Life Cycle), testing concepts, methodologies and metrics as an asset.
- CCS-related business knowledge (retail, commercial, etc.) and product knowledge (i.e. T24, Digital, and Advice Centre)
- Excellent attention to detail with strong analytical, problem-solving and troubleshooting skills
- Effective interpersonal skills, ability to build and maintain relationships with internal customers ( e.g. QA team, Development team, Business, Infrastructure)

**Equity, Diversity & Inclusion at Coast Capital**

Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- **Committed to inclusion and engagement.**We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- **A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- **Work where you’re most effective.** In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- **Benefits that flex to the needs of you and your family.** We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- **Retirement options.** We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
- **Mortgage and auto financing benefits**. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- **Real Recognition**. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
- **An award winning culture**. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
- **We reinvest 10% back into the community.** When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
- **Double your impact.** Through o