IT Support Specialist
2 days ago
***MSP EXPERIENCE REQUIRED****
**SKILLS**:
- Strong communication skills, with a focus on customer service
- Experience with TCP/IP, DHCP, DNS and Internet troubleshooting
- Knowledge of Office 365, Active Directory support and administration
- Virtualization technologies (VMware ESX/ESXi, Microsoft Hyper-V)
- Windows Server 2012, 2012 R2, 2016 and 2019
- Working knowledge of VOIP based phone systems
- Experience with IT support ticketing systems and a good understanding of ITIL standards
- Able to explain and relate highly technical information in easy to understand language with end users
- Strong time management skills, multitasking skills, and the ability to prioritize tasks with mínimal supervision
RESPONSIBILITIES:
- Work with our customers to resolve technical issues and provide an awesome customer support experience
- Work with vendor support on behalf of our clients to ensure their support issues are resolved
- To be pro-active in suggesting and proposing new technologies to support the businesses
- Travel to customer sites on occasion to deploy new equipment and participate in projects
- Recognizing and escalating more difficult problems to Tier 2 support
- Use, update and contribute content to our internal knowledge base
- Ability to participate in on-call rotation and after hours activities and project work as required
**Salary**: $58,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Whitby, ON L1N 2C3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 5 years (preferred)
- Microsoft Windows Server: 4 years (preferred)
- TCP/IP: 3 years (preferred)
- DHCP: 3 years (preferred)
- VMWare: 4 years (preferred)
Licence/Certification:
- MCSA (preferred)
- CCNA (preferred)
Work Location: One location
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