Financial Services Representative

2 weeks ago

North Vancouver, Canada Vancouver City Savings Credit Union Full time

**About Vancity**

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

As a **Financial Services Representative** you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills you will be the trusted advisor for members who value the branch experience.

This is a** part** **time, permanent**role located at **North Vancouver Community**Branch (Br 21)** and reports directly to the Assistant Branch Manager. The expected work schedule for this role is Monday, Friday, and Saturday. Please note that the schedule may change based on business needs.

**A typical day would involve**:

- Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved.
- Identifying and assessing member/prospect needs to provide appropriate products, services and referrals.
- Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless.

**You Have**:

- A High School Diploma and/or equivalent
- working experience interacting with people and businesses in a professional capacity with excellent customer service skills
- Problem solving skills

**You are**:

- **A problem solver** - You have an analytical mind and can multi-task to come up with solutions
- **Tech-savvy -** People often say you’re a quick learner and great with technology & systems
- **A great communicator** - You find it easy to get to know others and have great conversations
- **Ready for a challenge** - You have a positive attitude and are able to work in a fast-paced changing environment

The salary range for the role is $23.97 to $30.90 per hour. The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.

**Posting Deadline: Posted until filled.**

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. **Diversity** in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

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