Customer Service Representative

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

General Purpose and Scope of Position:
This position provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction. Provides clerical assistance in order processing and inventory management.

Key Skills and Abilities Include:

- High School Diploma or equivalent
- Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
- Mobility to move freely across uneven terrain both indoors and outdoors safely

Key Personal Attributes Include:

- Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
- Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
- Reads, writes, and speaks the English language fluently

Specific Responsibilities and Key Deliverables Include:

- Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
- Responds to customer sales inquiries in a timely, accurate, and appropriate manner
- As part of the support team, document and process product use recommendations as required
- Utilizing JDE, enter and process customer's orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
- Submit and code bills and invoices to our AP department for payment.
- Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs. Order product as required.
- Conduct monthly inventory cycle counts and annual full inventory reconciliations.
- Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
- Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
- Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.
- Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
- Supports Sales and/or Operations Manager as requested

Compensation and Benefits:

- The base compensation for this position ranges from $23.41 - $31.24 per hour. Note that wages may vary based on skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.
- Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Our Commitment to Diversity & Inclusion:
Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

NACHURS is a Wilbur-Ellis business.

For over 70 years, NACHURS® has been the industry leader in NPK LIQUID FERTILIZER TECHNOLOGY. Built on quality, integrity, and innovation, we pioneered precision-placed liquid fertilizer in 1946 - formulated to meet the nutritional demands of crops and growing conditions on both sides of the border. Our liquid fertilizers are marketed under the ALPINE brand and NACHURS brands in North America. The New Ag Markets Business Unit sells liquid fertilizer into turf, specialty, international, and private label markets. Products sold in the oil and gas markets, transportation and mining markets, and industrial chemical markets are all sold under the NASi brand. Nachurs Alpine Solutions has manufacturing plants located in Garretson, SD, Marion, OH, Corydon, IN, Red Oak, IA, St. Gabriel, LA, New Hamburg, ON and Belle Plaine, SK.