Facilities Coordinator

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Ross Video powers video production for billions of global viewers daily with the industry’s widest range of smart production solutions. The Facilities Team is responsible for designing and maintaining the Ottawa R&D Facilities and our global facilities, as well as providing facilities services to all Ottawa staff. We are a customer service team with Ross Video staff being our primary customers and are looking for a dynamic, customer focused self-starter to join our Facilities team as a Facilities Assistant.

Working with the corporate Facilities team located in Ottawa, the Facilities Coordinator will be responsible to maintain office equipment, physical space and building security, handle building equipment emergencies on an ongoing base, liaise with company employees and outside contractors, and provide support to all aspects of the Facilities team. You will be part of a core team that directly contributes to Ross Video’s success.

**Who you report to**: Facilities Coordinator - Team Lead

**What we offer**:
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events
Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

**What the job is all about**:

- Coordinate with Landlord / service contractors to complete minor building service issue fixes; escalate major issues to Facilities Coordinator - Team Lead
- Monitor the active jobs logged on the help desk and ensure work completed in a timely manner and document resolution
- Responsible for shipping, receiving & logistics for Ottawa
- Manage issuing and cancellation of security badges and users for Ottawa Sites
- Manage key & lock changes and coordinate ordering of supplies as needed
- Interacting with internal customers and dealing with their requests in a professional and expedient manner.
- Responsible to maintain stock in the drink fridges, as well as tea, coffee, other consumables when required including ordering stock from external vendors
- Assist with project implementation as required in the Ottawa buildings
- Assist with the set up, and tear down of A/V equipment for company meetings as required
- Assist with seating assignments where required
- Coordinate all for internal staff and seating re-orgs
- Maintain accurate records as required
- Be available to cover the main receptionist if required
- Perform other related duties as required.

**Who you are**:

- Experience in customer service environment is required
- Some proficient in MS Word, Excel, Access and Visio
- Valid Driver’s License with vehicle required for occasional travel to Ottawa sites
- Knowledge of commercial building alarm systems an asset.
- Knowledge of Provincial Health & Safety regulations an asset.
- Experience assisting with shipping & receiving an asset
- Experience with Reception duties an asset
- Self-motivated and highly organized
- Strong verbal communication and interpersonal skills,
- Willingness to learn
- Occasional heavy lifting which could include moving up to 75 lbs on a hand truck
- Frequent walking between several buildings at the Ottawa Campus
- Frequent carrying and stacking of boxes of various sizes and weights
- Steel toes required
- On Call is required

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additi