Service Manager
2 weeks ago
**Carmax Hyundai**is a quickly growing business in Lindsay, ON. With a recent, new managing partnership, we are family owned and operated and pride ourselves on providing great customer service. We believe that people come first. This value is centric in everything we do and extends to both our customers and staff alike. This is a great opportunity for someone who wants to have a high impact role in a progressive, fast-paced, and rewarding workplace. We are currently in the design process for a completely new facility to be built just down the road.
Known as the gateway to the Kawarthas, **Lindsay** is rapidly growing and offers _**affordable housing**_, _**a relaxed lifestyle**_, and _**easy access to the great outdoors**_. If you are looking to get away from the hustle and bustle of city living, shorten your long daily commute, or spend more time outdoors fishing, trail-riding, or relaxing by the lake, then this is a great role for you.
The successful **Service Manager** will play a key role in supporting growth in the service department and the dealership as a whole. That said, we are looking for an individual who acts with _**integrity**_, is _**team-orientated**_, and _**eager to contribute**_ to an evolving business.
**What We Offer**
- Competitive Compensation & Paid Vacation
- A Comprehensive Benefit Package
- Great Hours with Flexibility (no weekends or evenings)
**Responsibilities**:
- Lead and manage the service department, including staffing, training and performance management of service personnel.
- Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
- Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
- Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
- Monitor and analyze service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
- Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
- Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
- Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
- Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.
- Managing the workflow in the shop and assigning jobs to technicians
**Qualifications**
- A Valid Driver's License
- At least five years in automotive parts or service management
**Job Types**: Full-time, Permanent
Pay: $70,000.00-$120,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- Lindsay, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 5 years (preferred)
Work Location: In person
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