Credit and Collections Analyst

7 days ago

Québec, Canada Stingray Full time

Department Finance Location Montreal

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

We are seeking for a Credit and Collections Analyst with demonstrated collection and credit experience to join our accounts receivable team.

Their role is to collect payment for outstanding accounts receivable through effective credit & collection methods.

Your day-to-day
Obtains payments on a timely basis for outstanding transactions via direct contact with clients
Receive inbound calls to the finance line and assist clients with their requests
Ensure repeated follow up as necessary to achieve resolution
Utilizes effective interpersonal skills to build relationships in order to establish and maintain good long term customer relationships
Brings a “Best in Class” mindset to collection techniques and procedures
Recommends solutions on delinquent accounts and escalates accounts according to collection policies and procedures
Recommends accounts to be placed for 3rd party collection
Identifies process issues leading to repeated payment delays or deductions to management team
Your qualifications
DEC or additional training in related discipline
At least one year of collection and credit experience/customer service with a track record of success
Strong written and verbal communication skills in both French and English (Bilingual)
Thrives in a highly dynamic and fast paced industry environment generating high volume of transactions to collect
Prior experience with Microsoft Office suite of software and ERP systems
Customer/Business Relationship Oriented
Strong work ethics
Ability to work independently as well as a member of a team
Exceptional diplomatic capabilities, strong interpersonal skills and ability to remain calm when faced with challenging customers
Ability to prioritize work projects/daily tasks
Nice-to-haves
Knowledge of Great Plains
Life at Stingray
A cool office in Montreal & a hybrid work policy with up to 50% remote
Share purchase plan (with a contribution from Stingray)
Access to virtual healthcare
Stingray café with breakfasts and snacks offered every day
Free fitness classes offered weekly
Access to private nutrition & wellness advising
Free language classes
Discounted lunches from local restaurants
Summer hours
Milestones celebrated with our loyalty program
And much more

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

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