New Home Service and Warranty Technician, Serviceq

**Title**:
**Service Assistant Superintendent (New Home Service and Warranty Technician)**
**Location**: Edmonton and surrounding areas

**About Us**

Qualico is a fully integrated real estate development company with offices in Winnipeg, Calgary, Edmonton, Vancouver, Regina, Saskatoon, Austin and Dallas-Fort Worth, Texas.

Since its inception in 1951, the company’s activities span the entire real estate spectrum and include residential land acquisition and development, single-family and multi-family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions. To learn more, click here.

serviceQ is a new concept in post-occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and are devoted to a distinctly exceptional service experience.

There is opportunity to lead the operations, as well as opportunities for lateral and vertical moves within the organization as we evolve and bring on revenue generating activities/additional services. From an organizational perspective we have 70 years of stability as a group and multiple verticals that look for opportunities to advance from within first.

At serviceQ, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

**Job Overview**

Reporting to the Service Manager, as the **Service Assistant Superintendent (New Home Service and Warranty Technician)** **you will assist in the coordination and management of warranty services to ensure delivery of excellent service quality. You also ensure compliance with quality standards, budgets and timelines while maintaining positive relationships with homeowners and related parties.

Your day-to-day responsibilities will include:

- Triaging service work orders and coordinating corrective actions. Inspecting completed work and ensuring compliance with Qualico’s standards and legislations.
- Monitoring outstanding work, and providing updates to Homeowner Experience Coordinator on work status and expected completion dates.
- Conducting quality control warranty inspections for homes in the designated sector.
- Liaising internally to determine validity of service requests. Addressing and resolving client concerns in an efficient and effective manner.
- Creating warranty purchase orders and issuing associated back-charges in compliance with predefined back-charge process. Communicating with subcontractor/supplier accordingly.
- Promoting a safe work environment and adhering to Qualico’s Safety Program and relevant safety regulations.
- Providing supports to other projects and duties as assigned.
- Organized; you effectively manage your time while balancing multiple priorities.
- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Detailed oriented; you focus on detailed accuracy when dealing with a high volume of work.
- A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

**Essential Requirements**
- High School Diploma, or equivalent.
- Minimum 3 years of construction, warranty, and craftsperson or restoration service related experience.
- Valid driver’s licence and access to a reliable vehicle.
- Proof of COVID-19 vaccination.
- Satisfactory verification of criminal record check.
- Comfortable and proficient in using an assortment of tools to complete a variety of construction tasks relating to the correction of deficient items.
- Physically able to kneel and crouch as well as lift, carry, push or pull objects weighing up to 50 lbs.
- Proficient in all areas of Microsoft Office programs (Outlook, Word, Excel, PowerPoint) and construction management software (NewStar, On-Location Warranty, BuilderGO, etc.)

**Preferred Qualifications**
- Working towards certification/completion of Moisture Control Technician and Building on Alberta Soils is an asset.

**What We Value**
- Creating trusting and successful working relationships.
- Setting clear, measurable and achievable goals.
- Cooperating with team members in an open, positive and respectful manner.
- Staying current with technical job skills.
- Consistently meeting customer expectations.
- Taking responsibility for the outcomes of decisions and actions.

**Work Conditions**

You primarily work on site during regular business hours in completed homes with potential for exposure to noise from equipment/machinery and occupational hazards, inclement weather and dust. A rotating on call schedule is require for a week at a time. Travel to regional offices and overtime may occasionally be required.

Qualico is committed to the health, safety