User Support Technician

6 days ago


Kingsville, Canada CLEARCODE SOLUTIONS INC Full time

Education:

- Expérience:

- **Education**:

- College/CEGEP
- ** Tasks**:

- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Meet with clients to discuss system requirements, specifications, costs and timelines
- ** Area of work experience**:

- Quality assurance or control
- ** Transportation/travel information**:

- Own transportation
- Public transportation is not available
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- ** Screening questions**:

- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- ** Experience**:

- 7 months to less than 1 year
- ** Health benefits**:

- Dental plan
- Disability benefits
- Vision care benefits
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 to 44 hours per week


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