Customer Service Associate

1 week ago

Tilbury, Canada Home Building Centre Tilbury Full time

CASHIER

PERMANENT PART-TIME

HOURS: Typically Mon-Fri from 10:00-3:00

Saturday 8:00-4:00

Sunday 10:00-4:00

Additional hours could be available

Weekend availability

JOB DESCRIPTION:
The cashier provides all point-of-sale functions, including recording and collecting for customer purchases, processing transactions (cash, credit card, debit card) using retail software, keeping accurate record of all cash, in-house charge, and credit card transactions (debit, gift card etc.), reconciling records of sales with cash and credit information and making sure they balance, and performing various services for customers, such as providing information and confirming prices, all done in a prompt, friendly manner. The cashier performs all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service.

DUTIES / RESPONSIBILITIES:
Greet and verbally communicate with customers, management, and staff both in person and by telephone.

Operate all point-of-sale equipment, including the cash register, with sufficient speed and accuracy.

Verify signatures on the back of credit cards and expiry dates.

Follow proper procedures according to store policy regarding returns and refunds.

Ensure customers have had a positive shopping experience; take steps to rectify if they haven’t.

Answer the phone promptly and take messages according to store policy.

Call when special orders come in.

Assist customers who need advice, information, or directions.

Page individuals over the public address system when necessary.

Maintain price information (flyers, in-store promotions, etc.) for reference when customer price inquires arise.

Be familiar with items in stock and yard inventory, including product use and operation.

Watch for shoplifting and take action according to store policy.

Maintain the check-out area and merchandise displays.

Keep the store tidy; clean the store and check-out area at the end of the shift.

Tabulate sales at the end of the day and/or end of the shift and remove cash from the register in accordance with store policy.

Attend store meetings, training sessions, etc. as required.

Assist in training new cashiers.

Work on special projects as assigned by the head cashier or supervisor.

Work on additional duties and assignments as assigned by management.

Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behaviour to management in order to have the situation corrected.

QUALIFICATIONS:
High School graduation or equivalent.

Retail experience is an asset.

Ability to work a flexible schedule including weekends.

Friendly and helpful attitude toward customers.

Excellent communication skills.

Excellent mathematical skills.

Ability to work co-cooperatively in a team atmosphere.

Willingness to learn.

Willingness to continually develop professional skills and knowledge base.

WORKING RELATIONSHIPS:
Reports directly to the General Manager.

INTERESTED APPLICANTS, PLEASE SUBMIT YOUR RESUME TO:
Phone: 519-682-1180

Home Hardware Building Centre - Tilbury

76 Queen St. N. - Tilbury

**Job Types**: Part-time, Permanent

Pay: From $17.20 per hour

**Benefits**:

- Dental care
- Designated paid holidays
- Vision care

Flexible language requirement:

- French not required

Shift:

- 4 hour shift
- 8 hour shift
- Day shift

Work days:

- Monday to Friday
- Weekends as needed

Work Location: In person

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