Retail Operations Administrator

1 week ago

Markham, Canada Kiokii and … Inc. Full time

**Who Are We?**

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 16 stores across Canada to-date and more to come
- **We are looking for an Retail Operations Administrator to join our team.**_

**About the Role**

As a Retail Operations Administrator you play a key role in supporting the daily operations of Kiokii’s retail stores. Including but not limited to

**Store Service Coordination**
- Source and coordinate service providers (e.g., locksmiths, plumbers, inspectors, cleaners) for store maintenance and repairs.
- Gather service requests from stores, obtain quotes from multiple vendors, negotiate pricing, and secure approvals.
- Schedule and oversee service arrangements, ensuring completion, invoicing, and payment processing.
- Liaise with providers (e.g., Bell), contractors, and mall management to coordinate installations and resolve service issues.
- Notify mall management of service visits, events, or after-hours work.
- Complete required documentation and coordinate compliance inspections.
- Act as liaison between mall management and head office for required documents.

**Supplies Management**
- Monitor warehouse supply inventory and store ordering patterns to ensure reasonable usage.
- Source and purchase supplies from multiple vendors, comparing cost, delivery times, and quality.
- Research alternative suppliers, including international sources.

**Administrative & Reporting Duties**
- Prepare and maintain sales reports, supply summaries, and operational documents.
- Collect, organize, and submit invoices and receipts to the accounting team.
- Respond to store support requests, coordinating with warehouse and service providers as needed.
- Facilitate roll-outs of new procedures, supplies, or equipment.
- Arrange delivery of supplies and equipment, ensuring timely arrival.
- Support store opening logistics in collaboration with other departments.

**What We're Looking For**
- 1+ years in an administrative, operations, or coordination role.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office and comfortable learning new software/tools.
- Strong problem-solver with attention to detail.
- Ability to work in a fast-paced environment.
- Experience in retail operations is an asset.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount

Work Location: In person

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