Implementation & Business Improvement Specialist

**Implementation & Business Improvement Specialist**
New Brunswick Medical Society
Full-time Position

**Position Overview**
Family Medicine New Brunswick, a program of the New Brunswick Medical Society, is seeking a permanent, full-time Implementation & Business Improvement Specialist to be located within the Province of New Brunswick.

Every New Brunswicker should have access to a family physician - even after hours. That's why we've developed a new way of delivering family medicine in New Brunswick. Family Medicine New Brunswick (FMNB) brings the best of what's working well across the country and around the world to New Brunswick, and tailors it to reflect our unique needs. FMNB was developed by the NBMS in consultation with physicians, patients, and other health-care professionals. The new approach is leading to improved patient access to care and enhanced chronic disease prevention - the most significant cost driver in health care today. The success of FMNB has the potential to strengthen the entire health-care system.

Reporting to the Director of Family Medicine New Brunswick, the Implementation Specialist is responsible for implementing doctors into the FMNB program as well as assisting doctors in implementing better business practices within their offices. The individual will receive significant training and will also help integrate certified EMR offerings within the FMNB Program.

The Implementation & Business Improvement Specialist has a solid background in change and project management, experience in workflow analysis and process improvement and an in-depth knowledge of how an Electronic Medical Record functions.

**Our commitment to equity, diversity and inclusion**

**Duties and Responsibilities**

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job**.**
- develop and implement coordinated strategies to attract family physicians to specific areas of the province
- generate practice opportunity descriptions for family physician vacancies
- develop and nurture strong relationships with external partners within the three medical schools, two Regional Health Authorities and the Department of Health
- work with family doctors and their team to integrate into the FMNB Program, by providing information sessions and the necessary training
- work with the Recruitment teams during the onboarding process to ensure a seamless transition for physicians
- provide hands-on assistance and training as physicians and their staff learn new methods of handling patient inquiries, booking appointments, communicating with other doctors, and more
- work with family doctors and their staff to implement changes in their workflow with the goal to improve their efficiency and use of their selected EMR
- support improved practice efficiency for the clinic
- help to build and foster a team approach to family medicine
- provide support to the analytics component of the FMNB Program

**The above job duties are only the basic and prime duties of the job. Related and allied duties will be assigned from time to time as may become necessary to the efficient operation of the NBMS.**

**Position Location and Hours of Work**

Flexible to travel within the province of New Brunswick and maintain a valid driver's license.

**Qualifications**

**Education**:

- Bachelor's degree from an accredited university in health, social sciences, business, engineering or other related studies. Education and experience may be substituted for one another.

**Experience**:

- minimum of three to five years of full-time professional experience with demonstrated aptitude in change and project management

**Knowledge, skills and abilities**:

- superior writing, analytical and verbal communication as well as large group presentation skills.
- strong proficiency in both official languages
- knowledge of how an EMR system functions
- experience in workflow analysis and process improvement
- skilled in Microsoft Office
- ability to travel within New Brusnwick
- proven success in developing and maintaining working relationships with organizations such as federal, provincial or territorial governments and non-governmental organizations
- proven project management skills to plan, establish priorities, anticipate issues and implement recommendations across functional teams and work groups
- effectively prioritize your work to manage multiple projects and issues
- ability to work independently and as a member of a team and have demonstrated adaptability and flexibility, especially under tight deadlines
- ability to facilitate meetings
- self-starter with a positive attitude
- knowledge of the healthcare sector in New Brunswick and Canada considered an asset

**What can the New Brunswick Medical Society offer you?**
- a comprehensive benefits package which includes paid vacation, health and den