Branch Manager

7 days ago

Kenora, Canada ROBINSON Full time

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.
Reporting to the Regional Manager, the Branch Manager, will direct sales and operating activities of our Kenora Plumbing Branch (KENP). The Branch Manager is responsible for the achievement of profitability, sales, margins, inventory, expense goals and employee engagement outcomes.
**What you will do**:

- Provide day-to-day leadership and direction by communicating job expectations, assessing performance, and coaching
- Lead by example by demonstrating excellence in customer service and cultivating an atmosphere of collaboration and teamwork
- Collaborate with peers across the region to develop solutions that meet our customers needs
- Ensure a safe and healthy work environment is a top priority by promoting safety and health policies and procedures
- Ensure staff are continually provided with ongoing system, sales, customer service, and product knowledge training
- Implement sound inventory practices that help to ensure inventory accuracy and reduce shrink
- Manage all aspects of the branch and asset management, ensuring the building and equipment are cared for and maintained
- Champion and execute internal and external customer service standards
- Develop and manage sales and operating budgets
- Work closely with the Regional Sales Manager to create and implement programs to drive sales and improve margins
- Partner with support teams to execute price, credit and delivery policies; assist in resolving credit issues
- Establish and maintain strong customer relationships
- Oversee management of inventories within budget

To be considered for this excellent opportunity, you must possess:

- Minimum 5 years industry experience
- Previous management or supervisory experience
- Demonstrated ability to build and lead a team
- Strong decision-making, analytical, communication and networking skills
- High level of commitment to customer service
- Strong interpersonal skills
- Good computer skills

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

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