Avp, Group Functions Operational Risk and

Are you looking for unlimited opportunities to develop and succeed in a role that challenges and makes a difference? As the AVP of Group Functions ORR M, you will play a pivotal role in ensuring that operational risks across our business activities and processes are managed in alignment with our risk appetite. This role contributes to our mission by providing independent oversight and guidance, thereby helping our customers achieve their dreams and aspirations within a flexible and supportive environment.

Operational Risk & Resilience Management (ORRM) is an independent risk function tasked with ensuring that operational risks are appropriately managed and aligned with our risk appetite. The department oversees the measurement, monitoring, control, and reporting of risks through established policies, procedures, and standards. Reporting to the Global Head of Operational Risk & Resilience Management, this role leads the oversight and challenge across all operational risk categories for group functions such as HR, Marketing, Procurement, Compliance, Legal, Actuarial, and Finance.

Position Responsibilities:

- Oversee adherence to the operational risk management framework and resilience approach, including associated policies and standards.
- Review action plans to address identified gaps.
- Ensure that assessment and reporting tools are developed and monitored by the business.
- Document decisions, actions, and assessments adequately.
- Develop and maintain appropriate escalation channels to resolve significant issues.
- Collaborate with Segment ORRM, IRM, Compliance, Legal, Ops, and Tech 1B colleagues for global processes, projects, or change initiatives impacting multiple segments.
- Provide ongoing support for operational risk metrics, engaging with business partners for data collection, reviewing results, and challenging performance/outcomes.
- Promote a strong risk culture and oversee relevant risk culture assessment processes.
- Manage direct reports and foster their development.

Required Qualifications:

- Minimum 9-11 years of experience in operational risk management with strong knowledge of operational processes, risks, and controls.
- Broad knowledge of financial services/insurance business and related products.
- Excellent written and oral communication skills.
- Strong influencing skills with the ability to build effective relationships.
- Detail-oriented with excellent analytical, critical thinking, and problem-solving skills.
- Ability to work independently with mínimal guidance.
- High proficiency in MS Office Products and data analytics tools such as PowerBI is a plus.
- University undergraduate degree with a relevant professional designation preferred.

Preferred Qualifications:

- Experience with PowerBI and other data analytics tools.
- Proven ability to build and maintain effective relationships.
- Strong strategic thinking and problem-solving skills.
- Self-starter with the ability to navigate ambiguity.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

LI-Hybrid

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Toronto, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$123,400.00 CAD - $229,300.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short