Office Clerk

2 days ago

Burnaby, Canada Forest Lawn Funeral Home Full time

Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering questions, providing funeral and cremation information and other related topics, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.

**JOB RESPONSIBILITIES**
- Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.
- Participation in Interment Verification Process
- Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management
- Creates a sense of concern and empathy with client family members
- If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution
- This is not intended to be an all-inclusive list of the essential functions or duties related to this job

**MINIMUM Requirements**

**Education s**
- High school diploma or equivalent

**Experience**
- One (1) year experience in an office clerical capacity

**Knowledge, Skills and Abilities**
- Working knowledge of office equipment including copiers, printers, fax machines, telephone console
- Good verbal and written communication skills
- Basic mathematic skills
- High level of compassion and integrity
- Problem solving skills
- Ability to multi task and set priorities
- Detail oriented
- Professional and team player

**Work Conditions**

**Work Environment**
- Work indoors during all seasons and weather conditions
- Comply with Field dress code policy

**Work Postures**
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently

**Physical Demands**
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Lifting, pushing, pulling up to 25 pounds

**Work Hours**
- Working beyond “standard” hours as the need arises

**Job Types**: Full-time, Permanent

Pay: $22.19 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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