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Arabic and French Bilingual Customer Service
3 weeks ago
VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in our V
**isa Application Center in Toronto**. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.
Written & verbal communication skills in
**Arabic and French** is preferred. This is a contractual position.
**Submission Officer**
**_ROLE AND RESPONSIBILITIES_**
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
**EXPERIENCE/QUALIFICATIONS REQUIRED**:
- **Fluent in **English** is a requirement for this position.**:
- **Bilingual and fluent in **Arabic and French **is a preferred for this position.**:
- Excellent written & verbal communication skills in both Arabic and English
- Minimum education: Bachelor’s degree or global equivalent
- Good knowledge of Microsoft Office packages
- A good attention to detail and high level of accuracy under tight timelines
- A proactive ‘can-do’ attitude
- Flexible / ready and willing to additional hours, if needed
- Attractive Pay and Medical benefits
