Academic Technology Support Specialist

**Academic Technology Support Specialist** Status**: Full Time

**Hours**: Monday to Friday; 35 hours/week

**Home Campus**: IAHS (hybrid work arrangements available)

**Rate of Pay**: Payband H (Starting Rate: $36.29 per hour)

**Posting Date**: June 23rd, 2025

**Closing Date**: June 27th, 2025 at 7:00pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6 consecutive months in Appendix D status) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

In addition, the incumbent provides technical oversight and coordination of academic systems and platforms used within the Continuing Studies portfolio. This includes monitoring system performance, supporting administrative needs, and ensuring a seamless user experience. The role also involves researching, testing, and recommending emerging technologies to enhance teaching and learning. The incumbent conducts training sessions for faculty on the effective use of educational technology tools, fostering a culture of innovation and continuous improvement in digital pedagogy.

Ultimately, the Academic Technology Support Specialist serves as a key enabler of high-quality, technology-enhanced learning experiences at Mohawk College, ensuring that faculty are equipped to deliver engaging, accessible, and future-ready education.

**What you’ll be doing**:
**Learning Technologies Support and Training / Systems Training and User support**
- Provides technical expertise to support asset creation in consultation with faculty.
- Provides recommendations to faculty on existing learning technologies and tools to be used in specific situations or to remedy specific issues.
- Through administrative access to teaching and learning tools such as the LMS, assist faculty, staff, and learners with problems that surface in a quick and efficient manner.
- Design Canvas Connect course shells for new programs in collaboration with faculty.
- Responsible for blueprint and course shell creation and maintenance for all Canvas Connect courses.
- Creates and maintains Canvas Connect onboarding and training course for new faculty.
- Maintain Canvas Connect Catalogue of CPA courses/programs.
- Maintain CS Homeroom Shells in both MyCanvas and D2L/Brightspace.
- Support the enrollment of learners to courses by managing program listings, promotional codes and viewing enrollment/learner analytics.
- Provides recommendations to faculty on existing learning technologies and tools to be used in specific situations or to remedy specific issues.
- Prioritizes support requests and determines if the request needs to be escalated to CTL-I. (i.e. pedagogy, MyCanvas troubleshooting).
- Assist with the integration of these created assets into LMS platforms by providing instructional resources and one-on-one meetings as needed.
- Create and delivers learning technology demonstrations/workshops to Faculty and outside partners / prospective partners.
- Create self-serve training videos and resources for faculty and students to improve the quality of their interaction with the learning material.
- Use technical expertise, collaborate with all stakeholders to identify and provide recommendations on existing learning technologies and tools to be used in specific situations or to remedy specific issues.
- Communicate with Subject Matter Experts (SME) regarding technical issues in courses, assists with acute troubleshooting and coordinates and/or trains the faculty in how to fix the issue.
- Provide orientation, technical training, coaching and support to programs and individual faculty and staff; demonstrates the use of digital tools.
- Create and provide templates to ensure a predictable experience and assist faculty in the co-creation process.
- Supports learners (students) with Canvas Connect and account inquires.
- Systems Training and User Support and system maintenance.

**Develop and maintain training materials, job aids, reference guides and deliver training to CE Staff, and other college staff as required.**
- Informs system users about upcoming upgrades and/or changes.
- Troubleshoot issues reported by users and liaise with Mohawk College’s Information Technology (IT) department or vendor as required.
- Support CE registration platform (Destiny One) upgrades by consulting with Mohawk College’s IT department (i.e. Full Stack Developer) or vendor as required, participating in design, testing and implementation.
- Implements enhancements for the online registration experience for staff and students.
- Development and Maintenance of Virtual/Remote Educational Assets.
- Develops and delivers training sessions, workshops, one-on-one sessions.
- Create, de