IT Support Specialist

**IT Support Specialist**
Association Services

79 James Street South
Hamilton, On

**Starting Salary**:$40,000 - $50,000 (commensurate with experience)

**Position Status**: Full-Time with benefits and a complimentary YMCA
membership and a hybrid work model

**Placement**: Immediate

**Benefits & Perks**: We offer an array of total rewards to recognize loyalty,
longevity, and passion for the work we do:
eligibility)
- Competitive total compensation packages
- Group health and benefits plans (includes medical, dental, and- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and
- access to YMCA education scholarships- Reduced rates for YMCA Child Care, Camp, and Child & Youth- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

**Nature and Scope**
Situated in Association Services, the IT Support Specialist reports to the IT
Manager and is responsible for providing information technology support to
branches and acting as a relief and support to the IT Manager in their
absence. In the course of carrying out assigned duties and responsibilities,
the IT Support Specialist will identify gaps and opportunities for
improvements to system and services with the intent to maximize efficiencies
within the general scope of information technology throughout the
Association in order to minimize down time of Association computers and
reduce costs associated with external contractors.

A high level of integrity and sound judgement is a must as the incumbent will
have access to sensitive and confidential data, as well as access to core
computer systems which are integral to operations and cannot be down for
any length of time that is not scheduled.

If you are interested in this
position, please submit your letter
attention:
**Thomas Salvo**
**IT/Network Support**
**We thank all applicants, however,**
**only those considered for an**
**interview will be contacted.
**Accessibility**:
The
Hamilton/Burlington/Brantford is
committed to creating an inclusive
environment that accommodates
all individuals, including those with
disabilities. We support the goals of

the _Accessibility for Ontarians _
- with Disabilities Acts (AODA) _and
have established policies,
procedures and practices which
adhere to the accessibility
standards set out in the AODA.
Should you require any
accommodation throughout the
recruitment process please do not
hesitate contacting our Human
Resources Department.

The
Hamilton/Burlington/Brantford is
an equal opportunity employer.

**Why Work for the YMCA?**

As a charitable organization, the
YMCA values the contributions of
its diverse teams. We recognize
the importance of providing
meaningful opportunities that
allow employees to grow and
thrive. At the
Hamilton/Burlington/Brantford, in
addition to fair wages, we offer a
complimentary general
membership with additional
options for family participation. A
comprehensive benefits program is
also available to employees
including a competitive and robust
pension program. YMCA
Employees enjoy a generous
vacation entitlement that increases
with seniority, as well as other paid
entitlements. All employees have
access to an Employee Assistance
Program which provides
confidential counseling and referral
services as well as preventative
education. Additionally, the YMCA
understands the holistic needs of
its employees is equally important
and attempts to support these
goals by offering a variety of staff
discounts on the programs and
services that support good health
and strong families. We look
forward to welcoming you to the
YMCA.

**Responsibilities**:

- Installing and configuring computer hardware operating systems and- Monitoring and maintaining computer systems and networks
- Talking staff or clients through a series of actions, either face to face or
- over the telephone to help set up systems or resolve issues- Troubleshooting system and network problems and diagnosing and
- solving hardware or software faults- Replacing parts as required
- Providing support, including procedural documentation and relevant
- reports- Following diagrams and written instructions to repair a fault or set up a
- system- Setting up new users' accounts and profiles and dealing with password
- issues- Responding within agreed time limits to call-outs
- Working continuously on a task until completion (or referral to third
- parties, if appropriate)- Prioritizing and managing many open cases at one time
- Rapidly establishing a good working relationship with customers and
- other professionals, e.g., software developers- Testing and evaluating new technology
- Conducting electrical safety checks on computer equipment.

**Qualifications**:

- Completion of a college program in computer science, computer

programming or network administration combined with 2 to 3 years
related experience in technical support, hardware installation,
computer help desk and