Client Service Representative
2 weeks ago
We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Federated.
When our clients have a questions, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.
The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go to person in the office for questions from your colleagues.
**You’re great at**:
- Customer Service
- Handling high-volumes of requests in a timely and accurate manner
- Assisting team members
- Working with different departments to ensure a quick and accurate flow of information
**You have**:
- Post-Secondary education (College or University)
- 2 years of front-line Customer Service experience
- Exceptional communication skills
- Team-first mentality
**We really mean it when we say we put you first. Here are a few ways how**:
- You will work from your home office, with the flexibility to create your own schedule. We also provide you with all the hardware you will need to set up your workspace
- We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more
- We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
- We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
- We care about the community and support the causes you believe in with donation matching and team volunteer days.
At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.
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