Client Service Representative
4 days ago
**Client Services Representative**
**CooperSurgical, Inc**
**Toronto, CAN**
**Position Summary**:
The Client Service Representative is responsible for responding to all inbound client services communications to educate and promote Cord blood and Tissue banking and escalating, as required, to a OCM, Finance or Senior Management. This role requires the incumbent to process client registrations, update client information post cord blood processing and storage. This role also provides centralized assistance to satellite offices.
**Essential Functions**:
- Process client registrations
- Educate potential clients about benefits and uses of cord blood and tissue banking and educate existing clients on the benefits of continued storage.
- Instructions providing overview of collection kit to clients.
- Promote Cord blood and tissue banking via sales calls using CRM system.
- Update to existing client account information.
- May be called upon, with appropriate training, to fulfill a variety of support activities, as necessary.
**Qualifications**:
- Post secondary education in a relevant and/or related field/industry is an asset.
- A minimum of 2-3 years customer service experience
- Customer service in a health care related organization is preferred, but not required
- Knowledge of the benefits and uses of Cord blood banking is an asset
- Exceptional telephone communications skills
- Proficiency with Microsoft Office Suite
- Previous experience within a document control area within a regulatory environment is a key asset
- Clerical management skills and document management
- Experience with data input and management
- Strong verbal and written communication skills
- Customer Service oriented
- Excellent organizational skills.
- Must be adaptable and flexible to work in a fast paced environment of continuous change
- Respect for client confidentiality
- Must perform all duties with full compliance to all applicable regulating and accrediting bodies. Must comply with all departmental SOP’s.
About CooperSurgical:
CooperSurgical is a leader in manufacturing and marketing multiple trusted and innovative brands that assist clinicians in improving the health of women, babies and families worldwide. Through an aggressive growth and diversification strategy, CooperSurgical has evolved its portfolio of over 600 products to include products and services used primarily by obstetricians and gynecologists in surgical and medical procedures wherever they occur: in hospitals, surgical centers, medical offices and fertility clinics..
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Pay: $42,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Mississauga, ON L4W 5P4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Mississauga, ON L4W 5P4
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