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Customer Advocate

3 weeks ago

Remote, Canada Boldr Full time

WHAT IS YOUR ROLE

WHAT WILL YOU DO
- Answer client queries with enthusiasm, courtesy, and an open mind
- Provide excellent customer service in a timely manner
- Comfortably work with data
- Support associates with their general queries and needs

**Requirements**:
YOU HAVE
- At least a bachelor’s degree in any field you’re passionate about
- 45-60 words per minute typing speed
- Excellent verbal and written communication skills
- Strong and effective phone contact handling skills
- Ability to accept feedback gracefully and with an open mind
- Advanced understanding of common Customer Experience best practices
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools