Host/hostess

2 weeks ago

Nanaimo, Canada Montana's Full time

Job Overview:
We are seeking a friendly and outgoing individual to join our team as a Host/Host. As a Host/Host, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive dining experience. This is a great opportunity to work in a fast-paced restaurant environment and contribute to creating a welcoming atmosphere for our guests.

**Responsibilities**:

- Greet guests with a warm and friendly demeanor upon arrival
- Escort guests to their tables and provide menus
- Assist in seating guests according to their preferences and the availability of tables
- Answer phone calls and assist with reservations or inquiries
- Maintain cleanliness and organization of the host/host station and waiting area
- Collaborate with servers, bussers, and kitchen staff to ensure smooth operations
- Monitor dining room activity to ensure guest satisfaction and address any issues that may arise
- Provide excellent customer service by anticipating guest needs and offering assistance when necessary

**Requirements**:

- Previous experience in a restaurant or hospitality setting is preferred
- Strong communication skills to effectively interact with guests and team members
- Exceptional customer service skills with a friendly and positive attitude
- Ability to handle high-pressure situations in a calm and professional manner
- Basic knowledge of food service procedures and POS systems
- Excellent phone etiquette and ability to handle multiple calls simultaneously
- Must be able to stand for extended periods of time and lift up to 25 pounds

**Job Types**: Full-time, Part-time

**Salary**: $16.75 per hour

**Benefits**:

- Dental care
- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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